Tell me more x
, there is a new speed test available. Give it a try, leave feedback!
dslreports logo
 
    All Forums Hot Topics Gallery
spc

spacer

Search Topic:
uniqs
5864
share rss forum feed


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
reply to TekFail

Re: They pick up quick, but I might as well talk to hold music

said by TekFail:

said by TSI Marc:

you want some swag instead of the credit!? sure...

I'm not here because I desperately can't afford $65 bucks, I'm here because I feel ripped off.

If you can get me a golf shirt, you can consider me a happy camper. Size Medium. You have my address

Plus I got some embellished story on how I strong-armed the CEO to get it.

that's great. I feel like you're ripping me off too. lets call it a stale mate on what actually happened. I'll also tell Martin not to expect a reply to his last post

I'll make sure the credit gets k-o'd and I'll be happy to send out some swag.
--
Marc - CEO/TekSavvy

scorpido
Premium
join:2009-11-02
New Hamburg, ON
kudos:1
And in the end everyone is happy.....I think.. (You okay there Marc or were you just joking about feeling ripped off?)

This thread should not have went longer then 3-4 posts to come to this outcome in my opinion.

TekFail

join:2013-01-25
Nepean, ON
reply to scorpido
said by scorpido:

Tekfail, did you get any resolution/compensation in any form before you started this thread? Just curious?

They were quite quick to give me a free week, (before my first post) which is fair since I was out of internet for at least a week. Then after complaining (in this thread) they tossed in another week.

From the sounds of it the deal is swag in lieu of the 2 weeks of internet.

I hope he's kidding about being ripped off too, seems pretty fair. I hope that my "Strong arming" comment was understood as being in jest, because anyone reading this can see that I didn't "strong-arm" anyone.

I'm going to assume that he will actually follow through and say:
Thanks to everyone who kept me entertained during a long boring waiting room.

Thanks for some insight on how a company that I fundamentally agree with deals with issues.

Thanks for listening, I'm not sure if this is actually the CEO or someone on his behalf, but this was an unexpected turn.

While this was far from perfect, I promise I will not forget this adventure, as it has been unique and entertaining.

Like I said above and in previous posts, TekSavvy on a technical level is a great provider. They seem to understand what the internet is and why I don't want "features" that got perverted 9 ways from Sunday by some marketing department (I'm looking at you "SpeedBoost"). I want standards, I want no one to pick and choose which of my connections are more important than others. Fight government attempts to regulate the internet. Protect my privacy from unlawful requests. Be transparent.

In good faith I'm going to append to my original post. Please don't bail on this, I really do want to support TekSavvy and any providers that support the same.

Stay fun.


d4m1r

join:2011-08-25
reply to TSI Marc
Wow....7 pages? +1 to Marc for even replying...More than I would have done LOL (ala pound sand). 2 weeks is definitely fair given the circumstances, don't know what else the OP wants....

Anyway, the only thing annoys me anymore on these forums (other than TSI's unexplainable logging practices) is when people start talking about Rocky..."Things have changed since Rocky left" etc...Please stop claiming you know how things have changed internally with the CEO change and I find it personally offensive to Marc. Was hoping Marc would defend himself on this point but he has yet to do so probably for PR reasons lol

People have been spamming similar statements for a while now and it's just ignorant. While Marc and I have our differences, I'm glad he's so accessible and a few individuals should realize this before we all lose...
--
www.613websites.com Budget Canadian Web Design and Hosting


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
reply to TekFail
said by TekFail:

said by scorpido:

Tekfail, did you get any resolution/compensation in any form before you started this thread? Just curious?

They were quite quick to give me a free week, (before my first post) which is fair since I was out of internet for at least a week. Then after complaining (in this thread) they tossed in another week.

From the sounds of it the deal is swag in lieu of the 2 weeks of internet.

I hope he's kidding about being ripped off too, seems pretty fair. I hope that my "Strong arming" comment was understood as being in jest, because anyone reading this can see that I didn't "strong-arm" anyone.

I'm going to assume that he will actually follow through and say:
Thanks to everyone who kept me entertained during a long boring waiting room.

Thanks for some insight on how a company that I fundamentally agree with deals with issues.

Thanks for listening, I'm not sure if this is actually the CEO or someone on his behalf, but this was an unexpected turn.

While this was far from perfect, I promise I will not forget this adventure, as it has been unique and entertaining.

Like I said above and in previous posts, TekSavvy on a technical level is a great provider. They seem to understand what the internet is and why I don't want "features" that got perverted 9 ways from Sunday by some marketing department (I'm looking at you "SpeedBoost"). I want standards, I want no one to pick and choose which of my connections are more important than others. Fight government attempts to regulate the internet. Protect my privacy from unlawful requests. Be transparent.

In good faith I'm going to append to my original post. Please don't bail on this, I really do want to support TekSavvy and any providers that support the same.

Stay fun.

I'll make sure Andre makes the necessary changes. Some of the credits may have already been applied. He'll sort it out.

He's also making sure you get a nice TekSavvy golf shirt. They're pretty nice.

I've even told him to make sure there wasn't a stain on it. just for you
--
Marc - CEO/TekSavvy

stevey_frac

join:2009-12-09
Cambridge, ON
Marc, you guys are freaking awesome. I can't wait until you can offer me the 150 mbit package. Not because I need it, solely so that I can give you more money, out of spite to Rogers.


Crowbar10

join:2009-06-23
Toronto , ON
reply to TekFail
said by TekFail:

I'm not sure if this is actually the CEO

It Was .


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
reply to d4m1r
said by d4m1r:

*snip* Was hoping Marc would defend himself on this point but he has yet to do so *snip*

You wont see me doing that. It would be disrespectful to Rocky.

I've opted instead to dig in and make my own mark.. no time to dwell on the past.
--
Marc - CEO/TekSavvy


Old Martin
Premium
join:2006-02-23
kudos:33
reply to TekFail

Re: [Resolved] I might as well talk to hold music

The credit has already been applied. Although you may only see it on the next bill. That was taking care of on the day of the first post.

As for swag... I'll let Andre take care of it.


TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:25
reply to TSI Marc

Re: They pick up quick, but I might as well talk to hold music

said by TSI Marc:

said by TekFail:

said by scorpido:

Tekfail, did you get any resolution/compensation in any form before you started this thread? Just curious?

They were quite quick to give me a free week, (before my first post) which is fair since I was out of internet for at least a week. Then after complaining (in this thread) they tossed in another week.

From the sounds of it the deal is swag in lieu of the 2 weeks of internet.

I hope he's kidding about being ripped off too, seems pretty fair. I hope that my "Strong arming" comment was understood as being in jest, because anyone reading this can see that I didn't "strong-arm" anyone.

I'm going to assume that he will actually follow through and say:
Thanks to everyone who kept me entertained during a long boring waiting room.

Thanks for some insight on how a company that I fundamentally agree with deals with issues.

Thanks for listening, I'm not sure if this is actually the CEO or someone on his behalf, but this was an unexpected turn.

While this was far from perfect, I promise I will not forget this adventure, as it has been unique and entertaining.

Like I said above and in previous posts, TekSavvy on a technical level is a great provider. They seem to understand what the internet is and why I don't want "features" that got perverted 9 ways from Sunday by some marketing department (I'm looking at you "SpeedBoost"). I want standards, I want no one to pick and choose which of my connections are more important than others. Fight government attempts to regulate the internet. Protect my privacy from unlawful requests. Be transparent.

In good faith I'm going to append to my original post. Please don't bail on this, I really do want to support TekSavvy and any providers that support the same.

Stay fun.

I'll make sure Andre makes the necessary changes. Some of the credits may have already been applied. He'll sort it out.

He's also making sure you get a nice TekSavvy golf shirt. They're pretty nice.

I've even told him to make sure there wasn't a stain on it. just for you

It will be sent out tomorrow via Canada Post!

No stains
--
TSI Andre
Director of Service Delivery

TekSavvy Website | TekSavvy Blog


TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:25
reply to stevey_frac
said by stevey_frac:

Marc, you guys are freaking awesome. I can't wait until you can offer me the 150 mbit package. Not because I need it, solely so that I can give you more money, out of spite to Rogers.

We do accept random donations you know!

scorpido
Premium
join:2009-11-02
New Hamburg, ON
kudos:1
Thanks Marc and TSI for getting this all corrected. Also thanks Marc for taking the time to listen to customer complaints and being in the forums. There are still lots of benifits to TSI, so I hope that people can read this and know that Tekfail was offered compensation before the thread was even started and thanks Tekfail for letting us know that. My whole issue was that that didn't happen from the start, so I am glad it did, and good work for Teksavvy. Hey Tekfail, you should take some pics of you in the golf shirt for Teksavvy. I'm going to bow out of this thread as TSI has gone above and beyond from what I can see, and that was my whole point.


Anaron

join:2005-01-28
North York, ON
reply to TekFail

Re: [Resolved] I might as well talk to hold music

This is why I like TekSavvy.
--
Formerly known as section32

TekFail

join:2013-01-25
Nepean, ON
reply to TSI Andre

Re: They pick up quick, but I might as well talk to hold music

said by TSI Andre:

We do accept random donations you know!

Do you take bitcoins?


TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:25
no :/ - I had to google that LOL

Timbits, Bacon, Gift Certificates to Bacon shop or Tim Hortons, Kudos, Recommendation to Friends, Hugs,... That is what we accept


Tx
bronx cheers from cheap seats
Premium
join:2008-11-19
Mississauga, ON
kudos:12
Reviews:
·TekSavvy DSL

1 edit
reply to TSI Marc
said by TSI Marc:

said by scorpido:

Marc, I'm talking over the past while. I have seen so many more complaints, and excuses coming from TSI, more then accountability. It is just sad to see as even I used to be a huge promoter of TSI, you were the gods of the inde isps back then. Almost never heard any real bad issues pop up on the forums, and when they did you were quick to please the customer and the issue was solved in 3-5 posts. Now good luck with the argument between TSI and the customer being over before 15 posts.

You're so far out in the boonies it's not even funny.

I was there for every one of those minutes you're talking about. I've had years and years of battles with people on here. Many pages of posts. We've never laid down and taken things. We've always been about doing what's right. Calling it the way it is. If we were wrong, we'd say so. If we were right we'd stick to our guns.

Back then, everything was different. I mean everything. It's not at all the same thing. how can we deal with it the same?

You're holding me to something that's impossible to live up to. It's apples and oranges.

This is why i find it unfair to compare you to your brother. I've told you time and time again. Rocky was a good dude but you took over a shit storm. You have (as much as it doesn't matter) my upmost respect and always will no matter my feelings/thoughts on TSI's decisions.

That said, the problem today and even then with DSLR and "sticking to your guns" is these forums have a mob mentality where as if a negative thread (even if it's constructive criticism) everyone that 'protects' Teksavvy's image attacks the OP because they "feel it misrepresents TSI"

It's like i said earlier. Everyone has a stick up their butt about the monopolies. Rightfully so, they're the real problem in Canada. Getting emotional themselves and yelling, belittling and resorting to insulting customers or even potential customers or telling them "Rogers is a better fit for customers like you" really hurts that mission to make a change, for the better.

You guys, all TSI staff handle each issue perfectly well, you keep composure and never result to insulting a user. I wish i seen more of this and less of a mob mentality around here as if TSI needs groupies doing the work for you.

Mark my words, if you were given the next 10 negative threads to handle/resolve yourself and no one resorted to anything but helpful posts i'd bet you guys could resolve every one without loosing that customer. In order to make a movement and shutdown the monopolistic businesses such as Rogers/Bell, there are plenty of complacent customers who are not used to the way wholesale works. SO they end up frustrated and require more finesse.

Teksavvy isn't just for "tech savvy" people anymore, and the sooner people realize this the better it'll be for the consumers AND the TSI staff to defuse any situation....

said by scorpido:

Yes that is one of the many benefits of TSI, that the CEO and CTO are both in the forums. It is just sad that they are putting out more fires then before. There are benefits to TSI, but the company directive has changed and that's what bugs me.

That is because today they are i'd guess 10 times maybe 20? times the size when rocky was here. Even if you consider the smallest ratio of a 10\1, 1 being 1 upset per 9 good and their total sub base is if i remember Marc's email ALMOST 300k

That is 100 negative per 1000 customers. 10,000 customers = 1000 negative and so on. Not saying this is accurate but i'm showing that as they grow, so do the complaints. Not because they're doing worse, just because the numbers are far higher.

@Marc - I can be a walking talking advertisement too.. Golf shirt sounds good if you want free advertisement :P Just sayin'


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
haha.. sure. Andre will PM you.
--
Marc - CEO/TekSavvy


TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:25
reply to Tx
I can't PM you and the Email from DSLr is not working... LOL

Can you please email me your account details? andre@teksavvy.com

Cheers,

Andre


J E F F
Whatta Ya Think About Dat?
Premium
join:2004-04-01
Kitchener, ON
kudos:1
reply to scorpido
said by scorpido:

According to
»www.branham300.com/detai ··· ny_ID=92

Those are your announced revenue.

LOL!!!!!!!!! If only if revenue equaled profit, we'd all be rich!
--
If you can't explain it simply, you don't understand it well enough. - Albert Einstein

scorpido
Premium
join:2009-11-02
New Hamburg, ON
kudos:1
Yeah, didn't catch that when I posted it..lol


PlatooN

join:2007-02-13
Kitchener, ON
reply to TekFail

Re: [Resolved] I might as well talk to hold music

hey since i am not getting my lemon cupcake ... i would rock a TSI golf shift

(xl, or large tall)