O Canada! > Canadian > TekSavvy > [Resolved] I might as well talk to hold music

reply to TSI Marc

Re: They pick up quick, but I might as well talk to hold music

You called in a year ahead of time to schedule a move? Sorry dude, just trying to understand.. It's Sunday I don't have the full crew at my finger tips ATM.., I did not do a deep dive on your case but I did get Coles notes on your situation.

And auto correct on this iPad is killing me. Man it sucks.

--
Marc - CEO/TekSavvy

nonono, I call in well over a year ago to sign-up. Which would be the only time before the move that I (probably) had to pick three dates.

I emailed in a few weeks (i can't remember exactly) before we moved to schedule. I was asked rather ambiguously for a date (though after wards I was informed that they wanted 3 dates) when I responded back with one date I got a confirmation email back within a few minutes. No mention of other dates.

Hum. Ok now I'm curious. Ill get back to you tomorrow when I get to the bottom of that.
--
Marc - CEO/TekSavvy

reply to TekFail

reply to TekFail
Don't waste your time trying to get anything out of TSI, it is the age old excuse of we paid rogers, and to hell if were going to eat the cost. If I had to deal with this kinda crap I would have told TSI to beat it, ate the cost and made sure everyone knew. The whole we pay rogers /bell so your not getting your money back because some how you being the customer it's your fault excuse is so old. In fact anyone who asks me about TSI I tell them stay away and go to a company that takes accountability and also is not afraid to fight for our rights as Canadians. Since Rocky left, TSI is all about money and hell with the customer.

reply to scorpido
Wow... Sound like you had a bad experience that you still are mad about. If there are unresolved issues, I'll be glad to help!

First of all, it's not all about the money, its about doing things smart and staying in business. Sure, we could waive all fees and bend over for every situation. We would become the best provider out there for about a week and then we would be out of business.

When we or our vendors do wrong by our customers, you bet we take care of them. It doesn't mean we need to start being unreasonable though. In this situation, we could have avoided some confusion a little which is why we put a bit of credit to the customer.

You think things have changed since Rocky left? Well guess what... Your right... We have worked hard to stay on top of our game, we have improved on our systems and staff development, we have fought for customer rights.... I think you need to spend a little more time reading up on what we have done in the last little while rather than dwelling on the past.

Rocky and Marc always have had the same goal. And that's to bring something new to the table and to do so by putting the customer first. If you ask me, they have both done a fantastic job at it and the only differences in their accomplishments where dictated by technology and industry best practices.

Andre
--
TSI Andre
Director of Service Delivery

TekSavvy Website | TekSavvy Blog

reply to TekFail
For the Record the TSI Revenue for 2010 were $26,848,000.00 then in 2011 they were $45,474,000.00 so I don't think it will break the bank if Rogers/Bell screwed up a install or didn't show or something that caused a issue for TSI to accept accountability for it (even if it was not their fault) and do the right thing. Sure your out the money, but your customer service approval rating would go up. Most customers don't care about the pricing as much as they care about being with a smaller company who actually cares. I just think TSI is more about profits at any cost then making sure customers with issues that the companies you rent last mile from create are at least happy with TSI. Again, cost of doing business. Keep records of all the issues roger/bell create and then once a year sue them for damages. But wait we seen how much TSI like to deal with courts with regards to the Voltage issues. Thats my rant, and to be honest, it's about as old as (Sorry we paid bell/rogers already so tough luck).

reply to TekFail
Oh, and by the way Rocky was amazing and built the company to what it was. How many re-sellers did you drop because of your 10 clients or you loose your ability to resell? Want to re-join, pay up again for entry. Now that's ignorant. You should be happy people are actually wanting to resell TSI.

And sorry Marc, I'm sure your a great guy, I'm just not a fan at all of your business practices compared to Rocky. Seems your more of a line the pocket type guy and run from a fight (Voltage) where Rocky was more of a Keep the wallet getting filled but not at the expense of customer satisfaction. And Voltage would be the one running. Again, no offence to you as a person Marc, I would gladly sit down and have a beer with you, but on a business side of things I'm not a fan of the direction TSI has gone.

reply to scorpido
I really don't understand where these angry posts against TekSavvy over fees and not willing to refund copious amounts of credits come from (aside from holding a grudge against them).

Sure Rogers in some sitation will give some pretty decent credits to accounts (usually they've screwed up horribly though otherwise they almost always blame the account holder for overages and fees). But that's because they, Bell & Telus are laughing all the way to the bank with their overpriced plans on Internet, Wireless & TV.

Having worked in retail all through college and my last 2 years in high school, I believe the mantra "the customer is always right" is taken too often to the extreme and too literally.

I'm sure the majority (if not just about all) of TekSavvy's subscriber base would horrified if they woke up the next day and found out they were bankrupt because they ate up all the fees Rogers shoves down their throat.

reply to scorpido

reply to TekFail
I'm not saying that if joe donn calls up with a small issue that TSI should be bending over the log for him. I saying if there are provable issues and the customer was greatly in-convinced by them (IE: taking a day off work and the guy doesn't show up to install) that TSI should give the customer a refund for the install. then go after Rogers for the amount TSI lost because of a lazy rogers tech.

reply to TekFail
No Rocky never did, but he had his own battles he had to deal with in courts and such. I watched TSI from the start and seen Rocky stand up on customers behalf for things that I think even the most seasoned business owner might shy away from. Again, just my two cents worth, but I believe my statement are creditable, at least from my knowledge. Voltage is a new fish in the same water. Put up a fight and they crawl back under the rock.

reply to scorpido

reply to TekFail
Marc, I'm talking over the past while. I have seen so many more complaints, and excuses coming from TSI, more then accountability. It is just sad to see as even I used to be a huge promoter of TSI, you were the gods of the inde isps back then. Almost never heard any real bad issues pop up on the forums, and when they did you were quick to please the customer and the issue was solved in 3-5 posts. Now good luck with the argument between TSI and the customer being over before 15 posts.

reply to TekFail
According to
»www.branham300.com/details.php?y···ny_ID=92

Those are your announced revenue.

Wow someone needs to take Business 101 that every 14 year old learns in Ontario.

Revenue is not the same as profit.

reply to scorpido