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Samgee

join:2010-08-02
canada
kudos:2
reply to TekFail

Re: They pick up quick, but I might as well talk to hold music

You pay the installation/activation fee no matter what, it's part of setting up the service. The tech still should have tagged the line coming into your house as having third party internet access on it though just incase you cancel your cable TV so they don't disconnect the line completely.

So it sounds like you just need them to adjust your billing date so you don't end up paying for time you weren't using the service (even though it was still likely active the whole time).