According to
»www.branham300.com/details.php?y···ny_ID=92

Those are your announced revenue.

We do accept random donations you know!

Marc, you guys are freaking awesome. I can't wait until you can offer me the 150 mbit package. Not because I need it, solely so that I can give you more money, out of spite to Rogers.

*snip* Was hoping Marc would defend himself on this point but he has yet to do so *snip*

I'm not sure if this is actually the CEO

Tekfail, did you get any resolution/compensation in any form before you started this thread? Just curious?

you want some swag instead of the credit!? sure...

And that's the point I'm trying to drive home. Thanks Tekfail. Customer feeling happy or at least compensated to a decent degree that any normal person would be happy with is just good business sense. It keeps the thread count low, and people knowing that TSI cares. You have logs, you have reports, should be pretty easy to know if someone is looking for a free ride. Benefit of the doubt the first time kinda rule. Look Marc, Tekfail is even willing to give you free advertising lol

So you have no recourse if Rogers/bell screws up or misses a install as of right now to get your fee's back you paid rogers/bell? Just so I'm clear. I'm just talking in general now and using rogers screwing up as an example

To quote you Marc "I've had years and years of battles with people on here". You shouldn't have to battle with customers.

I would hope you never gave out money for no good reason, and yes I am fully aware that dsl has a very small profit margin. But at the same time, you sign up over 10,000 customers, and 5 have missed install dates because of bell or rogers, why not give them back their install fee and go after rogers/bell for the money because they are the ones who screwed up.

Why has TSI never taken Rogers/Bell to court for damages for screwing up installs or missing appts or just being idiots? Or is there some rules that prohibit TSI from doing that?

To quote you Marc "I've had years and years of battles with people on here". You shouldn't have to battle with customers. If there is a legit issue that caused a customer convince then they should be compensated even if TSI already sent the money to Rogers/Bell. Also yes now your a lot more cautious to stay out of a fight with a company other then tell them how it is and if they don't like it they can talk to your lawyers. Sure things have changed, no doubt, but TSI customer service policy also has changed as has the way you treat re-sellers (the people who helped you become profitable)

Yes that is one of the many benefits of TSI, that the CEO and CTO are both in the forums. It is just sad that they are putting out more fires then before. There are benefits to TSI, but the company directive has changed and that's what bugs me.

Marc, I'm talking over the past while. I have seen so many more complaints, and excuses coming from TSI, more then accountability. It is just sad to see as even I used to be a huge promoter of TSI, you were the gods of the inde isps back then. Almost never heard any real bad issues pop up on the forums, and when they did you were quick to please the customer and the issue was solved in 3-5 posts. Now good luck with the argument between TSI and the customer being over before 15 posts.

Don't waste your time trying to get anything out of TSI, it is the age old excuse of we paid rogers, and to hell if were going to eat the cost. If I had to deal with this kinda crap I would have told TSI to beat it, ate the cost and made sure everyone knew. The whole we pay rogers /bell so your not getting your money back because some how you being the customer it's your fault excuse is so old. In fact anyone who asks me about TSI I tell them stay away and go to a company that takes accountability and also is not afraid to fight for our rights as Canadians. Since Rocky left, TSI is all about money and hell with the customer.

For the Record the TSI Profits for 2010 were $26,848,000.00 then in 2011 they were $45,474,000.00 so I don't think it will break the bank if Rogers/Bell screwed up a install or didn't show or something that caused a issue for TSI to accept accountability for it (even if it was not their fault) and do the right thing. Sure your out the money, but your customer service approval rating would go up. Most customers don't care about the pricing as much as they care about being with a smaller company who actually cares. I just think TSI is more about profits at any cost then making sure customers with issues that the companies you rent last mile from create are at least happy with TSI. Again, cost of doing business. Keep records of all the issues roger/bell create and then once a year sue them for damages. But wait we seen how much TSI like to deal with courts with regards to the Voltage issues. Thats my rant, and to be honest, it's about as old as (Sorry we paid bell/rogers already so tough luck).

I'm not saying that if joe donn calls up with a small issue that TSI should be bending over the log for him. I saying if there are provable issues and the customer was greatly in-convinced by them (IE: taking a day off work and the guy doesn't show up to install) that TSI should give the customer a refund for the install. then go after Rogers for the amount TSI lost because of a lazy rogers tech.

And sorry Marc, I'm sure your a great guy, I'm just not a fan at all of your business practices compared to Rocky. Seems your more of a line the pocket type guy and run from a fight (Voltage) where Rocky was more of a Keep the wallet getting filled but not at the expense of customer satisfaction. And Voltage would be the one running. Again, no offence to you as a person Marc, I would gladly sit down and have a beer with you, but on a business side of things I'm not a fan of the direction TSI has gone.