Damn nearly a year, that's horrendous . It does sound like my problem though. Many times my upload won't even connect to the speed test so its definitely one of the issues.Thanks for the info. I'll ask about upstream signal to noise ratio if I ever get in contact with them again. Lvl 3 won't even talk to me right now, they are trying to send another local tech for the "local issue". Hopefully upstream snr is the magic word.