said by comcastrate :
Thank you for the super fast reply!
Yes, the installer just ran the cable and dumped the equipment. The site is still under construction and he said to our assistant who was on site that if it gets installed it might get stolen... he might know something or he might have just been looking to move on to his next job. Who knows.
That is great about the SMCD6G having spots for starting and ending DHCP address. I have only looked at the manual and it lacks those options as well as what the default configuration is.
And I guess that that you are saying that the hotspot gizmo is not for my use but rather to create a hotspot point for any comcast customer. That is a nice idea but they aren't paying me rent for the space it occupies and or the electricity that it will consume, so I am at a loss as to why I would install it.
So I am going to try the SMCD6G and if it states that it is the IP Address that they told me I would get then I know I have the right modem connected for my internet service.
If Comcast is installing their own hotspots without the customer requesting it, that is something new. In the past, a customer who actually wanted to have a public hotspot had to practically beg to get it done. Did you order the service yourself, or did someone else order it? It sounds as if a fast talking Comcast sales person may have taken some liberties in interpreting your company's wishes (perhaps by mentioning installing "free" WiFi for your customers).
If you have ordered a static IP account, and if the installer did not even connect your SMCD3G to their network, it will proably not have the static IP information loaded into it yet. The SMCD3G is definitely the "modem" that is intended for your business class service, and once you do connect it, you can call business class support, and they will upload the static IP config remotely.--
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