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jduffy
Premium
join:2006-08-20
Cincinnati, OH
Reviews:
·Time Warner Cable
·Vonage
·net2phone
·Cincinnati Bell
·Skype
·Callcentric
·ooma

1 recommendation

reply to pandora

Re: Ooma halting development, limiting support for hub ..

It's not practical for a company to provide endless support for a product. The Hub is old and becoming outdated. It cost any company a lot of money to support their older technology. Like every tech product, sometimes you have to move on.

FYI - I use Google Voice in connection with my Telo. My number was ported to Google and the Telo integrated with the GV service.

Using GV only, as in no Ooma, here is what I noticed. The audio quality is horrible.

But when I use GV to just forward the calls to Ooma, it works fine with both incoming and outgoing.

Google needs to work on the quality of the actual telephony service. But as a forwarding service and a voicemail system it seems to work fine. The transcription service is horrible. It rarely transcribes accurately.
--
Atheists swear there is no Heaven, but pray there isn't a Hell.


nitzan
Premium,VIP
join:2008-02-27
kudos:5

said by jduffy:

It's not practical for a company to provide endless support for a product.

Agreed. Maybe they should have thought about it before they labeled their product as "free for life". If their definition of "life" was 3-4 years they should have stated it to begin with. That's always been my problem with Ooma- it's impossible to provide free service for life, so they should never have advertised it as such.


jduffy
Premium
join:2006-08-20
Cincinnati, OH
Reviews:
·Time Warner Cable
·Vonage
·net2phone
·Cincinnati Bell
·Skype
·Callcentric
·ooma

1 edit

Free for life is a sort of ambiguous statement. Who's life? Your life? The life of the box? Or its supported life?

So in this case, it appears its a little of free for its supported life and free for the product life. It is not going to be actively supported, but as long as it works, it will be able to make and receive calls.

Seems to me Ooma is living up to their commitment.

I dunno know, I have two Ooma Telos right now and both have premium service. It has an incredible amount of services built-in for less than $14 a month per Telo.

It's worth it for me. One of the reasons I never went with Ooma to begin with (pre-telo days) is because I did not believe that it was a viable business model with only selling a box with no monthly fee.

Now that they are charging a very modest fee, it gave me confidence to move forward.

One Telo has the number ported to that account and the other Telo is using Google Voice integration.

Very happy with Ooma. Especially like the community and personal blacklist features.
--
Atheists swear there is no Heaven, but pray there isn't a Hell.


mazilo
From Mazilo
Premium
join:2002-05-30
Lilburn, GA
kudos:4
reply to nitzan

said by nitzan:

said by jduffy:

It's not practical for a company to provide endless support for a product.

Agreed. Maybe they should have thought about it before they labeled their product as "free for life". If their definition of "life" was 3-4 years they should have stated it to begin with. That's always been my problem with Ooma- it's impossible to provide free service for life, so they should never have advertised it as such.

I smell some lawyers are going to make a lot of $$$.
--
don't and stop are the ONLY two 4-letter words considered offensive to men, but not when used together.


VexorgTR

join:2012-08-27
Sheffield Lake, OH
kudos:1
Reviews:
·Callcentric
·callwithus
·CenturyLink
·Clear Wireless

Ooma indeed stepped in it....... with the "lifetime" thing. It's not a sustainable business model. I have an Antivirus vendor that at one time offered that....... 99$ lifetime per computer. They HAVE honored that, but still they wised up after six months. The new model is X for the first computer, Y for each additional, renew yearly.



jduffy
Premium
join:2006-08-20
Cincinnati, OH
Reviews:
·Time Warner Cable
·Vonage
·net2phone
·Cincinnati Bell
·Skype
·Callcentric
·ooma
reply to mazilo

You cannot get money from a company without a lot of money. Lawyers sue Ooma, Lawyers win, Ooma files bankruptcy, Lawyers lose all the money they spent, Ooma resurfaces with zero debt and new business model. The Lawyers (sharks) will only feed where there is a meal. No meal at Ooma.
--
Atheists swear there is no Heaven, but pray there isn't a Hell.