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TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33
reply to mkay

Re: They pick up quick, but I might as well talk to hold music

Hi,

I've looked up the account and find out what is going on.

Rather than detailing everything I'll simply give you the important dates.

Your phone is paid up to the 30th of each month.
Your DSL is paid up to the 2nd of each month.

So if you cancel your phone, DSL may be out of service for 2 or 3 days depending on the amount of day in the month.

Hope this will clear up what you were looking for.

If you would like additional details, feel free to contact me via PM & tell you exactly were things got all messed up.

Regards,
Martin
--
TSI Martin (Escalations / E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork

mkay

join:2008-04-13
Kingston, ON
thank you.


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
said by mkay:

thank you.

Back in sep 2011, we had a whole other set of issues that's been discussed extensively. Growing pains essentially... Sorry for whatever probs we caused you back then.
--
Marc - CEO/TekSavvy