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NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage
reply to fatmanskinny

Re: [Connectivity] Purchase your own modem = Comcast interfering

said by fatmanskinny:

I purchased a new Motorola SB 6121 modem from Walmart and returned Comcast's Voice Modem as I moved to Vonage. I have been having intermittent speed issues throughout the day.

Now, after I called Comcast to send me a new Comcast "ordained" modem because I plan to return this modem to Walmart, the speeds on this modem return back to super fast. Are there any known cases of Comcast jacking with your service, forcing you to switch over? Before this voice modem, I had a Linksys that I purchased and suddenly, the Linksys modem would not connect and Comcast could not see it.

In Comcast's defense, I did Google around about the Motorola SB 6121 and have noticed others having similar issues with other cable providers and Comcast but not everyone was having issues.

Any thoughts?

I swapped my rented SMD3G for an SB6121 that I purchased, and I have had no problems with it whatsoever. SB612x modems before firmware release SB_KOMODO-1.0.6.8-SCM01-NOSH did have problems with rebooting if they lost an upstream channel, but that should no longer be a problem.

The SB612z modems are a bit sensitive about their upstream power levels (they need to be below 50dBmv) and that did make them somewhat unreliable prior to the current firmware release (which Comcast should upload automatically). If you are looking for help (and not just ranting), post some screen shots of your modem's Status and Signal tabs.
--
A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.

When governments fear people, there is liberty. When the people fear the government, there is tyranny.


fatmanskinny
Premium
join:2004-01-04
Wandering

Nah. I already ordered a new modem from Comcast. I'll consider the $7 rental free as insurance and return the POS Motorola modem.
--
A citizen of The United States of Amnesia. How quickly we forget.



fatmanskinny
Premium
join:2004-01-04
Wandering
Reviews:
·Vonage
·Comcast Digital ..

1 edit
reply to NetFixer

Click for full size
Status_Tab
Click for full size
Signal_Tab
Status and Signal images attached.


fatmanskinny
Premium
join:2004-01-04
Wandering

1 edit
reply to NetFixer

Nevermind on this post. See above!



NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage
reply to fatmanskinny

Those T4 Timeouts are the problem, but with your signal levels, that should not be happening. Either that specific modem really is defective, or Comcast is having some infrastructure problems. If you look at the Help tab in the modem, what firmware version is installed?

If you have already told Comcast to send you another rental modem, you can check its signal levels and see what it does when it arrives. Personally, I would hold on to the SB6121 until I was sure that the problem was actually the modem (but you don't want to keep it so long that the retailer won't take it back).
--
A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.

When governments fear people, there is liberty. When the people fear the government, there is tyranny.



fatmanskinny
Premium
join:2004-01-04
Wandering

The firmware is SB_KOMODO-1.0.6.8-SCM01-NOSH.



NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage

said by fatmanskinny:

The firmware is SB_KOMODO-1.0.6.8-SCM01-NOSH.

That is the latest firmware, so at this point, hopefully your replacement rental modem will arrive soon and you can then find out if the T4 timeouts are because of a defective SB6121, or because of problems in Comcast's infrastructure.
--
A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.

When governments fear people, there is liberty. When the people fear the government, there is tyranny.


fatmanskinny
Premium
join:2004-01-04
Wandering
Reviews:
·Vonage
·Comcast Digital ..

Funny thing is I just rebooted the modem through the GUI interface and that T4 Timeout error disappeared and the modem is showing as being Operational instead of Offline.

I will continue to monitor it.
--
A citizen of The United States of Amnesia. How quickly we forget.



NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage

said by fatmanskinny:

Funny thing is I just rebooted the modem through the GUI interface and that T4 Timeout error disappeared and the modem is showing as being Operational instead of Offline.

I will continue to monitor it.

That screen that shows the modem as Offline with failed tests seems to be a firmware bug in the SB6121 that sometimes happens when there are problems with getting the upstream bonded channels fast enough to satisfy its timeout algorithms; and a software reboot usually makes it go away.

The couple of times I have seen that, the modem was actually on-line; it was just the display page that had not been updated properly.

FWIW, my SB6121 has been on-line for a month with no problems since the last reboot, and the only times it has ever disconnected was because of Comcast problems, or because I was shuffling equipment around and had to unplug it. Of course, lemons do get out the factory door, so YMMV.
--
A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.

When governments fear people, there is liberty. When the people fear the government, there is tyranny.

andyross
Premium,MVM
join:2003-05-04
Schaumburg, IL
reply to fatmanskinny

The T4 Timeout issue with the middle channel is a known bug with the Motorola's. It's online, but the status page has that odd Offline message. Personally, I found that doing a power-off reboot seemed to clear up a T4 more reliably than rebooting from the GUI.



fatmanskinny
Premium
join:2004-01-04
Wandering
Reviews:
·Vonage
·Comcast Digital ..

2 edits

I am starting to wonder if my routers may be involved. I have two Linksys 54 routers with Tomato running on them and they have 192.168.1.1 and 192.168.2.1 addresses. They are both linked together where the 192.168.2.1 router is wirelessly bridged into the other one.

I was surfing again this AM and the connection locked up. Speeds tests through Chrome came back really low (700k/300k). When I tried to hit the modem, I couldn't reach the page to refresh it. When I tried to hit my routers, they were taking a long time to come up and display. I would think since my wireless routers sit behind my modem, I would be able to hit them regardless of what's going on with Comcast's network. However, I couldn't hit them for some seconds if not about a minute.

I have some more troubleshooting to do and may need to completely dismantle my network and rebuild piece by piece with testing each time for a few days. It can also be the laptop, which is relatively new. I just noticed the firmware for my routers are 3 versions out of date (1.25). I am going to start there.

Any other ideas appreciated.
--
A citizen of The United States of Amnesia. How quickly we forget.