said by comcastrate :Insead of waiting for a reply from the salemans (who seems to have evaporated not that the sale has been made)...
Been there, done that. My so called account rep has not returned a phone call, or answered an email since the day after I signed my contract.
Fortunately, the normal business class support number will get most things accomplished, and this site's »
Comcast Direct forum can usually take care of any unusual problems or questions.