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fan13027

join:2008-10-26
Winnipeg, MB
Reviews:
·Shaw
reply to fan13027

Re: [ALL] (RANT) A Comedy Of Errors But I'm Not Laughing

said by fan13027:

Is it no longer possible for SHAW Customer Service and other front line staff to handle anything beyond the most basic and simplest of transactions?

(Major snippage ... see original post)

But I fully expect that this sequence of events is not yet over.

An update ... received (the second) FINAL BILL in the mail today. As predicted, the account balance is still not correct, though I had been assured it was. Sigh ... another trip down there in person next week to (hopefully) sort it all out

kevinds
Premium
join:2003-05-01
Calgary, AB
kudos:3

Try talking to Alex again, see if you can save yourself a trip



fan13027

join:2008-10-26
Winnipeg, MB

My mother taught me that if I can't say something good about a person I should say nothing at all.


kevinds
Premium
join:2003-05-01
Calgary, AB
kudos:3
Reviews:
·Shaw

Bad experience with Alex? That is the first I've heard someone say that... Ok.

Good luck with your trip when you go then, and I hope it gets sorted out.
--
Yes, I am not employed and looking for IT work. Have passport, will travel.



fan13027

join:2008-10-26
Winnipeg, MB

Managed to get down to their offices this afternoon and dealt with a very pleasant CSR. She credited the account to bring it to a zero balance quite cheerfully and quickly.


ravenchilde

join:2011-04-01
kudos:2

There we go!