said by fan13027:
Is it no longer possible for SHAW Customer Service and other front line staff to handle anything beyond the most basic and simplest of transactions?
(Major snippage ... see original post)
But I fully expect that this sequence of events is not yet over.
An update ... received (the second) FINAL BILL in the mail today. As predicted, the account balance is still not correct, though I had been assured it was. Sigh ... another trip down there in person next week to (hopefully) sort it all out