Comcast Availability Issues
Hello, I was wondering where to go with a tough question of being told it will cost $4,600 to install Comcast Internet/TV. I've been spending many hours calling Comcast and talking with the township supervisor here in West Michigan. Basically, all of our neighbors have service available, and sit further back from there street/lines than we do. My guess is that when Comcast was building out the area, somehow the township told them to skip our house. Anyway, I was told by a Comcast sales rep that they would never charge $4,600 to install the service, and this cost is coming from the township. The township says it's Comcast that is charging. I guess what I want to find out is who is telling the truth, and how can I go about resolving this? I've emailed the township supervisor with questions regarding this, and asked for a meeting with a local Comcast rep, but he is ignoring me. Also, we have an official availability assessment letter from Comcast stating the work cost, due to being too far from their junction, something like 200ft. Anyway, if someone has experience with this type of debate/issue please help!! Thanks, Rob.
Well 4600 for 200 ft seems awful steep but not much you can do about it. Has to be more than 200 ft but it is what it is. Im guessing your utilities are underground and maybe crossing a road is involved. I dont know what a permit costs in your state but i know in new jersey a road crossing permit alone can be about 3500 dollars. The township would say they are not charging the install fee. But the fact is the township is getting the permit fee thus greatly increasing the cost of a install. There is ways to cut down on the costs but as a general rule you cant do it cheaper than comcast.
|reply to Shima |
where in West Michigan are you? How do the other services reach your home? on telephone poles are below ground?
The sales associate that told you Comcast would not charge $4600 is correct, partially. The actuall installation of the services (phone, TV, Internet) would be less> that assumes your house is servicable meaning that the Comcast connection is within 200 feet of your home.
Its unlikely the township told Comcast to just skip your home. If it was not an actual lot, or part of another parcel of land, or too far from the main road then it would not have been built out.
When Comcast sent you the quote it detailed exactly how much it was going to cost to extend the cable out to your home. Comcast recently has offered to eat some of the cost of that build out. That should be listed somewhere on that quote as possibly a credit, or waived amount. I'm guessing that the actual build out is probably closer to $6000 or more and Comcast is looking for you to pick up part of the bill.
The township is not going to have too much pull in getting Comcast to change this amount.
During your original post, you never mentioned how far you are from the main road or how long your driveway is. Anything over 200ft is qoing to require an extension. At the cost listed, Im guessing you have a fairly long driveway.
Guys thanks for the info. I am in Ada Township off 2 Mile Rd. I've still been in contact with the Towhship Supervisor and Comcast to re-obtain the letter, and receive a better explanation. To answer questions as to how far off the road we are, it's not very far as in a couple hundred feet. The servicable houses on both sides that were built in the last 5 to 7 years are 600 feet plus back from the road (long driveways) The house next to the one east of us actually has a Comcast account according to their website when searching for addresses, and they are probably 400 plus ft. from the road. It makes no sense to me at all as to what Comcast is saying. The power comes accross the street on a pole and then goes underground into the house, that run is probably 75 ft, but I would have to measure. Just today I found the phone lines coming accross on the bottom of the utility pole as well, and you can even open the box where the wires terminate. I though they had to be locked up - LOL. Maybe ATT missed this one. Anyway, I am fed up with the lack of truth from both the township and Comcast, so I am considering getting the local media involved with this so a proper investigation can take place. Please let me know if any other information would help with what I can or can't do going forward. Rob.
If you live more that 200ft from the nearest Comcast connection point then you are going to need a plant extension. Comcast will pay for a portion of this. What ever it costs past that amount the customer will have to pay for. All that area in Ada on 2 mile is very spread out. Its not like most standard subdivisions where the homes are much closer together. You chose to have a house with the neighbors not so close and a long driveway. No reason Comcast should have to work around that. Somewhere in that letter Comcast sent you with the quote should list a distance of how far Comcast has to extend the plant.. Its more that 200 ft correct?
What lack of truth is Comcast giving you? Or what doesnt make sense about what they are saying? Are you familiar with how or what it takes to get signal to your home? Its not just running a wire. Feel free to ask about that here. Plenty of folks can answer RF distrubution questions.
There are quite a few people building out there that have the plant extended at the time of the build. The cost doesnt look so bad when its written into a home loan. I've seen extensions done over 1000' in the west Michigan area. Have you asked your neighbors what they did to get Comcast to build out to their homes?
The township may be able to answer questions about the franchise agreement. Most likely they are going to confirm that your house is set back too far to guarantee servicability from Comcast. The township is not going to go to Comcast and say give give this guy cable or else.
Dont waste your time going to the media. what is that going to do? Is FOX 17 going to do a story on a person who doesnt want to pay their cable install fees because of where they put their house?
Ok thanks, I will figure this out on my own.