You can do it in chat, but you can call their customer service most of the time. They have call centers on the west coast that are actually really good, and they're open until 8 or 9pm pacific time.
If you want to chat with Frontier's live support, here's the link: »frontier.com/customerservice/2
I think they're offline right now though. Not sure of hours.
CompTIA Net+ Network Administrator - I know networks!
Professional Photographer - www.jnphoto.biz - Weddings and Senior Photos
Nice and comfy with Frontier DSL: I can help with your issues!