What really annoyed me is that, according to the status Web page from the modem, it was coming online enough that, if they so chose, I think
they could specify firmware to download (TFTP of parameters, IIRC), but it was outside their SOPs. So I was forced to negotiate with the vendor (Best Buy in this case) to swap it.
They also ran into an issue where the modem would "upgrade" itself every night, and therefore reboot...for weeks. I basically didn't care because very close to 100% of the time it happened while I was asleep, so I didn't notice it at all until I looked at the log page for a reason why my DSLR monitor showed unreachability
English is a difficult enough language to interpret correctly when its rules are followed, let alone when a writer chooses not to follow those rules.
Jeopardy! replies and randomcaps REALLY suck!