Try talking to Alex again, see if you can save yourself a trip
My mother taught me that if I can't say something good about a person I should say nothing at all.
Bad experience with Alex? That is the first I've heard someone say that... Ok.Good luck with your trip when you go then, and I hope it gets sorted out.--Yes, I am not employed and looking for IT work. Have passport, will travel.
Managed to get down to their offices this afternoon and dealt with a very pleasant CSR. She credited the account to bring it to a zero balance quite cheerfully and quickly.
There we go!