| reply to Vamp
Re: [Northeast] High pings / bad routing... When running a speed test, my ping from Auburn, NY to Syracuse NY is over 75ms when it should be more like 5ms. Also same lower speeds and high latency, page timeouts today. I can't even load the Verizon website or see if they are aware of any issues in the Northeast. |
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Reviews:
 ·Verizon FiOS
| said by Xtreme2damax:When running a speed test, my ping from Auburn, NY to Syracuse NY is over 75ms when it should be more like 5ms. Also same lower speeds and high latency, page timeouts today. I can't even load the Verizon website or see if they are aware of any issues in the Northeast.
You're not kidding! Getting 50-100ms to NYC test servers and lower speed now too to boot 
Just for laughs(notice this is not some third-party website):
verizon.net and verizon.com:
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| reply to Vamp
I'm also in the Syracuse area and came here to see if other people are having issues with their fios as well. This has been happening for a couple of days now and is really annoying because I have to refresh webpages more then once to get them to load. I assume there is a networking issue that Verizon needs to fix. Tier 1 support is useless in fixing this issue because this isn't a user problem. |
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| reply to Xtreme2damax
Hi I just wanted to add to this even though I left FiOS... I was having this problem back in july (»speednet grade of F) and I alerted the FSC as well as got in contact with NYCDave. I was shocked and upset about the help and response I got. First of all they saw there was a problem and they sent techs to my house to investigate with NYCDave in communication with the techs that were there.. when they got there they immediately thought it was the router even the the router was a brand new revision I they were also kind of rude and were just worrying about getting to lunch. Well what happened after was what really got me annoyed while NYCDave was talking to the tech he had them set the router back to defaults and then he said he would see if the problem resolved. Well it turned out that it did.. however the real problem has to do with what happened next. I was told that the reason the problem happened was because I logged into the router and added one DHCP reservation for my iMac I wanted it to always be 192.168.1.200 but I was shocked to find out that Verizon said that the small change I made could make my FiOS service not work properly. Immediately once the techs heard I made that one DHCP reservation they packed up and left my house with wires all over and an unconnected router. I asked them what is going on.. I said why can't I make one small change a change that anyone with a little bit of tech suaveness could do and may do especially if I was a business they said one change and we can't help you. It turns out that making one simple change can mess up your set up... so be warned. FiOS lost my business to Optimum who by the way will help you no matter what router or configuration you have. |
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| Well I can assure you and Verizon that it's nothing to do with my router configuration. Already tried resetting the router to factory defaults as well as rebooting both the router and ont. |
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| reply to Vamp
Hi guys,
I'm in a Syracuse suburb and was having the same issues. Today it got worse than ever. Today I was at the end of my rope but as a last ditch effort I changed the DNS settings to opendns (google works too) in the actiontec router settings. Things are already much better across all my devices.
I'm only just now learning about this stuff but so far it's like night and day. Ping is way down and speeds are up. |
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| I wish it were that simple for me. I've tried both Google public DNS and OpenDNS, neither resolved the issues I am experiencing. |
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| Sorry to hear that. Whatever's been going on started at least a week ago. I thought I was the only one with issues and that I needed a new router or something.
I'm continuing to research this...I do believe something is wrong on Verizon's end but the posts here are the first signs of this I'm seeing. |
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Reviews:
·Verizon FiOS
| reply to Vamp
I understand that there can be problems when the peering between Verizon and other ISPs/Hosts can become saturated and cause these issues. However, the latency and timeouts(for me at least) as indicated in the trace routes above are happening 2-3 hops BEFORE the last hop when it leaves Verizon's network. |
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| reply to Vamp
Has anyone managed to get a hold of Verizon yet and convince them that there is an issue with their network? |
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| reply to Vamp
I have a Netgear N900 Gigabit router, and have never had an issue with bandwidth or ping times before and I've been a FiOS customer for over 3 years. Web browsing is extremely slow lately, and even doing things like remote desktop from work is unusable lately. This is very frustrating. |
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guppy_fishPremium
join:2003-12-09
Lakeland, FL
kudos:1 Reviews:
·Verizon FiOS
| reply to serge87
said by serge87:I understand that there can be problems when the peering between Verizon and other ISPs/Hosts can become saturated and cause these issues. However, the latency and timeouts(for me at least) as indicated in the trace routes above are happening 2-3 hops BEFORE the last hop when it leaves Verizon's network.
The issue is others are posting to this thread as a general complaints instead of making there own threads, which has nothing to do with the OP's post which was clearly a peering point issue.
Now that everyone has pig-piled in, there are 3 or 4 different issues being discussed and little is common between the people complaining |
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| All are possibly and most likely the same issue. Why create new threads just to discuss the same issue when one is sufficient? |
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Reviews:
·Verizon FiOS
| reply to guppy_fish
said by guppy_fish:The issue is others are posting to this thread as a general complaints instead of making there own threads, which has nothing to do with the OP's post which was clearly a peering point issue.
Now that everyone has pig-piled in, there are 3 or 4 different issues being discussed and little is common between the people complaining
I think there are only 2 issues being discussed here: The OP's problem with high latency on a third-party's network(out of VZ control), and the major timeouts/latency within Verizon's own network for 6 people including myself, within a 50 mile radius of Central NY. OP's issue is less clear since we only have 1 trace route to go by. However, the people who are suffering the timeouts and have posted trace routes(3, including myself) have pretty much all confirmed the problem |
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jk111
join:2013-01-27
Auburn, NY | reply to Vamp
Any update to this issue? I'm not at home this week so I cannot test again. |
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Reviews:
·Verizon FiOS
| said by jk111:Any update to this issue? I'm not at home this week so I cannot test again.
For me it comes and goes like a roller coaster. One day it will be completely fine, others it will be terrible the entire day.
I've changed my IP a few times and here's the updated trace routes from earlier in this thread:
Latency is hit or miss depending on the site but the timeouts are gone for now... |
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jk111
join:2013-01-27
Auburn, NY | reply to Vamp
Interesting.... there are people on verizon.com forums posting about the same issue, in different areas as well so we're definitely not alone. |
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1 edit | reply to Vamp
It seems to start going downhill by the time late morning or afternoon hits and doesn't get better until around 11PM - 12AM. When service quality starts to improve around 11PM, pings are still a bit higher than what they should be. I should be getting around 5ms when pinging Syracuse, NY but I've been getting 30ms from Auburn, NY to Syracuse, NY since my service was activated.
Edit: Same issue again today. Just started spiraling downhill moments ago. |
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jk111
join:2013-01-27
Auburn, NY | reply to Vamp
Tried pinging from RIT in Rochester to verizon.net... I get this...
2:15 pm |
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kes601
join:2007-04-14
Virginia Beach, VA
kudos:2 | I would guess verizon.net doesn't accept pings / traces..... |
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