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Wheaton, IL
reply to DaveUSNret

Re: [Rant] Upsell instead of tech support

Yes, they tried to upsell you to another product noting that it might save you $$$$. Also regular tech support does not support the Norton product that is transferred off to a special division with Norton itself. Just like any job these days there are certain metrics that must be met. They are required to ask you about adding services, are their supervisors, listen to the calls and they are literally graded on whether or not they tried to upsell, and how they tried to. Your call at anytime could be listened to live, or saved and listened to at the next board of directors meeting. Yes they should have just transferred you to Comcast Norton to assist you with the install, but before they do that they are supposed to quickly check to see if they can upsell to upsell, or upsell to save you $$$$$.