said by Tx:
This is about the 4th post i've seen pushing the customer to leave and signup elsewhere. How about encouraging the customers who are upset to have patience no matter how frustrated they are and keep Teksavvy's growth up, not push customers away. I've never understood this just because the customer doesn't meet the "happiness criteria"?
Marc answered pretty fairly, level headed, honest. Let's stop pushing customers BACK to the big guys since that works against TSI, not with. I guarantee you, Marc, Andre, Martin or 30 other TSI staff can easily defuse most of these and keep the business rather than lose it.
Not trying to argue or be rude, just being honest. Everyone needs to switch away form the big ISP's. In order to do so, even the upset/frustrated customers need to come too.
It's easier sometimes to goto another provider. Some people are just needy and never happy.