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Evox

@mchsi.com

[FL] Internet speed down the drain

So ive had mediacom for 2 weeks now the first week I was getting great speeds 30+. As of last week tho my speed has been horrible 0.80 - 10 range. Mediacom shows nothing wrong in the area but says my power ranges might be out of spec. I was also told my a tech that my docsis 3.0 modem could be the reason because its only taking in 1.1 speeds ???. I have a dedicated rg6Q cable from the outside of the house to my modem. Here are specs and stats from modem. please let me know if anything looks out of wack

Standard Specification Compliant DOCSIS 3.0
Hardware Version 1
Software Version SBG6580-6.5.0.0-GA-00-226-NOSH
CM certificate Installed

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 1 111000000 Hz 13.4 dBmV 35.9 dB 30673 18252
2 Locked QAM256 2 117000000 Hz 13.0 dBmV 35.9 dB 21845 16251
3 Locked QAM256 3 123000000 Hz 12.3 dBmV 35.8 dB 18602 24020

Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 2 5120 Ksym/sec 34000000 Hz 35.2 dBmV



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:103

What speeds are you currently getting when connected directly to the modem (without a wireless router)?


Evox08

join:2013-01-26
Panama City, FL

about 5 mbps



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:103

Send me an IM with your account or phone number and I will be happy to look into this.