La Grange, KY
[E-Mail] Insight email authentication fails - frequency increasi Over the last several months, I have seen email authentication errors, using remembered credentials, all of my email accounts, any email client (although OL2007 is my main), any network path (ie; inside Insight or not), and multiple devices/OS. Most of the time an immediate re-try goes through in all above scenarios. Occurrance began in about five months ago, maybe a couple times a day, now it is several times an hour most days.
After several set-up checks, hardware recycle and testing, Insight was able to reproduce the issue in their office and forwarded the issue to Synacor.
Today, Synacor responded via Insight: Unable to reproduce the problem and closed the ticket as resolved. I seriously doubt Synacor TSS spent a great deal of time trying.
Email is obviously a value-added or non-itemized feature as far as billing goes, so one will likely not get any reduction for a failing email system. Like others, I long ago learned NOT to depend on Insight email as my primary.
In Oldham County KY, broadband options are quite limited so I am somewhat stuck with this. If your having the same issue, don't count on anyone getting too interested in resolving it particularly if the problem is at Synacor which is where I strongly suspect it is.
I am told Synacor has some 'help' information to pass along.. sure hope they don't try to email me.