ok so ya know all cae have to ask a sell it part of the job as well as tech support too I don't like it but I can't change it. And not just cdv. From what you said on the norton issue that would be a xfer to norton techsupport or tn for them from comcast partnership. The techsupport on phone does not tech the pc or norton app issues only the connection. And router support is third party company too. Now the tech you talk too was little overboard try a sell if it went down that way.