Thank you for your comment, we always love to hear from our customers.
When ever our customers experience disruptions in service we try to get the issue resolved as soon as possible.
We definitely agree with you regarding the modem. Having a Docsis 3.0 modem gives customer the opportunity to enjoy the higher speeds if they decide to upgrade.
We're sorry to hear that you are leaving Teksavvy. We do hope you'll rejoin the family again in the future. We are all anxiously awaiting the decision from the CRTC too, so we can offer our customers the higher speeds at competitive rates.