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Ctonno

join:2013-01-27
Chicago, IL

1 edit

[Speed] [IL - Chicago, Lakeview] 25Mbps plan running at 8.67Mbps

Hi,
I recently activated a 25Mbps plan. I Live in Chicago, Lakeview.
Today my speed is 8.67Mbps, but most days it is no higher than 7.5Mbps. Also sometimes the connection drops unexpectedly.

Here's my details
Plan: 25Mbps
Modem: Motorola Surfboard sbg6580
Encoded Mac: fcd7f3099417bfacebf1dfc75227ec75c1cb358e

Here's a picture of my result on "http://il.speedtest.rcn.net/"




Should I post a pic of the locked channels in the modem config?

Is there something I can do to get the full speed from my connection?

Thank you in advance for any help,
Have a great sunday.

gootdude

join:2002-01-21
Chicago, IL

Re: [Speed] [IL - Chicago, Lakeview] 25Mbps plan running at 8.67

Based on your screenshot, it looks like you're configured for a lower speed package: Downstream Limit: 7,600,000 means you'll only get 7.6 mbps down.

Ctonno

join:2013-01-27
Chicago, IL
reply to Ctonno
I talked with a technician 10 min ago and the problem is solved.
Thank you for your help gootdude!