said by VirtualLarry: said by jricha83 :
I was told that the reason is the bottom line: house calls to fix copper-related problems are being phased out, and replaced by a central help desk for fiber.
The real reason is that the copper techs are all union, and the FIOS techs are not.
It's about gaining monopoly control over the network (no pesky telco regs), and busting unions.
There are not two separate entities. A tech is a tech. They are all union.