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Warner Robins, GA
reply to jimkyle

Re: DSL issues - intermittent connections and slow speed

It was very weird that I had any problem at all with the ordered speed downgrade. AT&T in the past, for no apparent reason, would throttle me from 6.0 to 3.0. Sometimes they would take me down to 1.5. My modem's DSL and internet would run fine no matter how much they took me up or down. So I figure that speed tiers were controlled elsewhere in the network. When I ordered a downgrade I figured it would be set at the DSLAM or CO with a signal that did not interrupt service. It did interrupt service. The phone support person called it a synchronization problem, but he never suggested using the reset, just power cycles and various sequences of connecting phone line and Ethernet cables. None of those worked.