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ropeguru
Premium
join:2001-01-25
Mechanicsville, VA

1 recommendation

reply to IowaCowboy

Re: [Rant] Upsell instead of tech support

Ignore Kara, that is just another one of the clueless phone techs...

And here is another link giving its official introduction in August:

»customer.comcast.com/help-and-su···anyplay/



NetFixer
From my cold dead hands
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage
·Comcast

said by ropeguru:

Ignore Kara, that is just another one of the clueless phone techs...

         
FWIW, I have been officially notified by the powers that be, that Comcast tier one CSRs are not clueless. I take it that you did not get that memo?
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