Service calls are not free but most of the time Mediacom does not charge for them for some reason (they want to nickle and dime you but won't charge $100 for a service call
). Techs can double check your wiring and modem, check your signal history by calling Tier 2 and if everything checks out - the job is done. Your notes about intermittent internet mean nothing to techs IF everything is OK when a tech is on site and your signal history is not showing any issues. Even if your signal history shows an issue but at the time of the call it's all good it's going to be hard to pinpoint the issue. A tech can't fix something that is not broken. What a tech can do is start a complete rewire of your home except he doesn't have the time to do it and you won't like the bill if he charges you for it.
So if you keep calling for an issue that Mediacom can not see they will start charging you for sure. Your best bet is to deal with Chad only and not with customer service at all.--
I speak for myself, not my employer.