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notgruntled

join:2011-03-06
Jasper, IN

Slow/Nonfunctional access to Steam/Steampowered - Jasper IN

We are having an issue in Jasper Indiana with connecting to Steam and steampowered.com for gaming. Tried all the standard cache clear, dns flush, equipment reboot. Multiple computers in the house have the same problem. Anyone else seeing this?

No gaming love right now in our abode.


scififan68

join:2010-10-02
Fremont, NE

I'm on TWC in Nebraska and steam has been slow here here for 2-3days, so its not just you being affected. I can play steam games and connect to steam chat, but the steam store loads very slowly but I haven't tried downloading a game since I have most of my games installed already.


ninj0r

join:2005-09-22
Louisville, KY
reply to notgruntled

Yup, not just me, friends in the Louisville area. TWC/Insight sucks.


corinthos

join:2007-10-09

2 edits
reply to notgruntled

Change your dns settings to the google ones of 8.8.8.8 and 8.8.4.4. I did mine on my router and not on the computer itself and fixed it for me. Seems it is only affecting TW and INsight which was bought by TW customers.
A lot of issues posted on steams forums.
»forums.steampowered.com/forums/s···8&page=5
That is where I got the fix from. I have insight in Evansville.


scififan68

join:2010-10-02
Fremont, NE

corinthos, I'm already using opendns as my dns provider and all other sites are great as are my speedtests. Although it probably won't hurt to try google dns.


notgruntled

join:2011-03-06
Jasper, IN
reply to notgruntled

We have one system using OpenDNS and another using Insightbb. Same issue on both systems.


scififan68

join:2010-10-02
Fremont, NE

1 edit

I read the thread on steam and there were two others besides me that were from Nebraska.
Also I see packet loss on a TWC route:
traceroute to cdn.steampowered.com (208.111.168.7), 30 hops max, 60 byte packets
1 192.168.1.1 (192.168.1.1) 0.201 ms 0.215 ms 0.242 ms
2 cpe-76-84-96-1.neb.res.rr.com (76.84.96.1) 24.220 ms 24.228 ms 32.130 ms
3 gig2-35.frmnne01-rtr1.neb.rr.com (76.85.222.5) 11.715 ms 12.103 ms 12.168 ms
4 tge10-0-0.lnclne03-mx91.neb.rr.com (76.85.221.129) 12.712 ms 12.714 ms 12.708 ms
5 ae1.lnclne03-mx92.neb.rr.com (76.85.221.114) 12.702 ms 12.698 ms 12.821 ms
6 ae0.lnclne04-mx91.neb.rr.com (76.85.221.118) 13.335 ms 12.581 ms 12.568 ms
7 ae1.lnclne04-mx92.neb.rr.com (76.85.221.122) 17.018 ms 17.019 ms 17.014 ms
8 ae0.lnclne00-mx41.neb.rr.com (76.85.221.126) 17.007 ms 17.003 ms 16.997 ms
9 ae9.chcgill3-rtr1.kc.rr.com (76.85.220.137) 32.152 ms 32.127 ms 32.139 ms
10 ae-5-1.cr0.chi30.tbone.rr.com (66.109.6.112) 34.261 ms 40.222 ms 38.479 ms
11 ae-1-0.pr0.chi10.tbone.rr.com (66.109.6.155) 34.141 ms 34.157 ms 107.14.17.147 (107.14.17.147) 34.107 ms
12 * * 107.14.18.162 (107.14.18.162) 41.409 ms --- Time Warner Cable
13 * * *
14 * * *

Would anyone else want to try to tracert(Windows) or traceroute cdn.steampowered.com and see if it timesout in the same place as it shows for me.


ninj0r

join:2005-09-22
Louisville, KY

yup not a dns issue, i've tried level3, opendns, google dns. TWC/Insight issue