http://www.dslreports.com/forum/TWC-Wayland-NY-Issues-switching-to-a-SB6141-from-an-27952379 en Wed, 19 Jun 2013 05:00:35 EDT Wed, 19 Jun 2013 05:00:35 EDT http://www.dslreports.com/forum/Re-TWC-Wayland-NY-Issues-switching-to-a-SB6141-from-an-27956398
Jan 28 2013 19:20:15 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=38:6b:bb:b2:e3:e2;CMTS-MAC=00:22:90:c6:6b:3b;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:52 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=38:6b:bb:b2:e3:e2;CMTS-MAC=00:22:90:c6:6b:3b;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:20 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=38:6b:bb:b2:e3:e2;CMTS-MAC=00:22:90:c6:6b:3b;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:14 6-Notice Cable Modem Reboot due to T4 timeout ;CM-MAC=38:6b:bb:b2:e3:e2;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Jan 28 2013 19:19:01 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=38:6b:bb:b2:e3:e2;CMTS-MAC=00:22:90:c6:6b:3b;CM-QOS=1.1;CM-VER=3.0;
Jan 28 2013 19:19:01 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=38:6b:bb:b2:e3:e2;CMTS-MAC=00:22:90:c6:6b:3b;CM-QOS=1.1;CM-VER=3.0;
Jan 28 2013 19:18:31 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=38:6b:bb:b2:e3:e2;CMTS-MAC=00:22:90:c6:6b:3b;CM-QOS=1.1;CM-VER=3.0;
Jan 28 2013 19:18:21 4-Error C401.0 DCC-ACK not received;CM-MAC=38:6b:bb:b2:e3:e2;CMTS-MAC=00:22:90:c6:6b:3b;CM-QOS=1.1;CM-VER=3.0;
Jan 28 2013 19:18:21 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=38:6b:bb:b2:e3:e2;CMTS-MAC=00:22:90:c6:6b:3b;CM-QOS=1.1;CM-VER=3.0;
Jan 28 2013 13:00:53 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=38:6b:bb:b2:e3:e2;CMTS-MAC=00:22:90:c6:6b:3b;CM-QOS=1.1;CM-VER=3.0;]]> http://www.dslreports.com/forum/Re-TWC-Wayland-NY-Issues-switching-to-a-SB6141-from-an-27956398 Mon, 28 Jan 2013 20:04:23 EDT http://www.dslreports.com/forum/Re-TWC-Wayland-NY-Issues-switching-to-a-SB6141-from-an-27955545
My modem was doing the same T4 timeout until they came out and cleaned up the connection (and put a booster inside my house). I still would have preferred the firmware upgrade, especially since it mentions T4 issues in the change log.]]> http://www.dslreports.com/forum/Re-TWC-Wayland-NY-Issues-switching-to-a-SB6141-from-an-27955545 Mon, 28 Jan 2013 15:34:09 EDT http://www.dslreports.com/forum/Re-TWC-Wayland-NY-Issues-switching-to-a-SB6141-from-an-27955366
So, I talked to Motorola, and this guy really sounded like he knew what he was talking about. He's saying it's the signal. The modem needs a signal more along the lines of -5 to +5 dBmV downstream, with closer to 0 being better, and 'high 30's to low 40's' dBmV upstream, with 40 being better. I'm seeing downstream power levels of +6 to +8 and upstream of +35, so he's saying the modem is rebooting because these levels are out of whack. I asked if there was any way I could get a newer firmware, but no dice, they'll only give that out to ISP's.

I'm 0 down and 45 up.

So, with leasing your own modem, your always going to have a modem with out of date firmware and if there is an issue you buy another one?]]> http://www.dslreports.com/forum/Re-TWC-Wayland-NY-Issues-switching-to-a-SB6141-from-an-27955366 Mon, 28 Jan 2013 14:45:20 EDT http://www.dslreports.com/forum/Re-TWC-Wayland-NY-Issues-switching-to-a-SB6141-from-an-27954849 http://www.dslreports.com/forum/Re-TWC-Wayland-NY-Issues-switching-to-a-SB6141-from-an-27954849 Mon, 28 Jan 2013 13:02:38 EDT http://www.dslreports.com/forum/Re-TWC-Wayland-NY-Issues-switching-to-a-SB6141-from-an-27954766
Why the level 3 and 4 errors? Is that the modem failing?

Model Name: SB6141
Vendor Name: Motorola
Firmware Name: SB_KOMODO-1.0.6.3-SCM03-NOSH
Boot Version: PSPU-Boot(25CLK) 1.0.12.
Hardware Version: 7.0
Serial Number: 3487
Firmware Build Time: Aug 18 2011 10:27:53]]> http://www.dslreports.com/forum/Re-TWC-Wayland-NY-Issues-switching-to-a-SB6141-from-an-27954766 Mon, 28 Jan 2013 12:12:18 EDT http://www.dslreports.com/forum/Re-TWC-Wayland-NY-Issues-switching-to-a-SB6141-from-an-27954403 http://www.dslreports.com/forum/Re-TWC-Wayland-NY-Issues-switching-to-a-SB6141-from-an-27954403 Mon, 28 Jan 2013 10:34:44 EDT http://www.dslreports.com/forum/Re-TWC-Wayland-NY-Issues-switching-to-a-SB6141-from-an-27954381
Do all of the number looks okay? What is up with all the errors and warnings in the log?

Thanks...]]> http://www.dslreports.com/forum/Re-TWC-Wayland-NY-Issues-switching-to-a-SB6141-from-an-27954381 Mon, 28 Jan 2013 10:29:05 EDT http://www.dslreports.com/forum/Re-TWC-Wayland-NY-Issues-switching-to-a-SB6141-from-an-27952923 http://www.dslreports.com/forum/Re-TWC-Wayland-NY-Issues-switching-to-a-SB6141-from-an-27952923 Sun, 27 Jan 2013 19:53:01 EDT http://www.dslreports.com/forum/TWC-Wayland-NY-Issues-switching-to-a-SB6141-from-an-27952379
Ping:

C:\>ping 8.8.8.8

Pinging 8.8.8.8 with 32 bytes of data:

Reply from 8.8.8.8: bytes=32 time=44ms TTL=46
Reply from 8.8.8.8: bytes=32 time=34ms TTL=46
Reply from 8.8.8.8: bytes=32 time=36ms TTL=46
Reply from 8.8.8.8: bytes=32 time=37ms TTL=46

Ping statistics for 8.8.8.8:
Packets: Sent = 4, Received = 4, Lost = 0 (0%
Approximate round trip times in milli-seconds:
Minimum = 34ms, Maximum = 44ms, Average = 37ms

Tracert:

C:\>tracert 8.8.8.8

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.200.100
2 14 ms 5 ms 5 ms 10.113.176.1
3 12 ms 14 ms 10 ms gig5-1-20.nhvlny01-rtr001.cny.northeast.rr.com [
24.94.35.112]
4 39 ms 61 ms 49 ms cpe-74-74-109-170.stny.res.rr.com [74.74.109.170
]
5 28 ms 13 ms 15 ms rdc-74-74-109-66.cny.northeast.rr.com [74.74.109
.66]
6 16 ms 19 ms 16 ms cpe-74-74-109-46.stny.res.rr.com [74.74.109.46]

7 20 ms 19 ms 19 ms rdc-74-74-108-118.cny.northeast.rr.com [74.74.10
8.118]
8 29 ms 31 ms 31 ms bundle-ether1.albynyyf-rtr000.nyroc.rr.com [24.2
4.21.208]
9 34 ms 30 ms 33 ms ae-5-0.cr0.nyc30.tbone.rr.com [66.109.6.74]
10 33 ms 39 ms 48 ms ae-0-0.cr0.nyc30.tbone.rr.com [66.109.6.26]
11 35 ms 39 ms 39 ms 66.109.9.30
12 32 ms 38 ms 57 ms 107.14.19.135
13 91 ms 87 ms 83 ms 66.109.9.66
14 35 ms 128 ms 36 ms 209.85.252.46
15 44 ms 36 ms 39 ms 72.14.236.98
16 34 ms 35 ms 33 ms 72.14.238.82
17 43 ms 38 ms 38 ms 216.239.49.145
18 35 ms 35 ms 43 ms google-public-dns-a.google.com [8.8.8.8]

Trace complete.

I've attached a PDF of the logs and info from the modem...

Thanks for any help.

6141 Doc.pdf

Downstream.pdf

]]> http://www.dslreports.com/forum/TWC-Wayland-NY-Issues-switching-to-a-SB6141-from-an-27952379 Sun, 27 Jan 2013 16:19:42 EDT