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IowaCowboy
Iowa native
Premium
join:2010-10-16
Springfield, MA
Reviews:
·Verizon Broadban..
·Comcast
reply to Streetlight

Re: [Rant] Upsell instead of tech support

Then they should have a script that says "the new product and or service that you are inquiring about has not yet been launched in your area but I can take your e-mail address so we can inform you once its available".

One thing companies forget is that the company is overhead and the customers are profit. No customers, no profit. A triple play customer like me who forks over a boatload of cash should get better service than this. I should remind them DirecTV is just a phone call away and that if they want my money, they better serve their customers.
--
I've experienced ImOn (when they were McLeod USA), Mediacom, Comcast, and Time Warner. They are much better than broadcast TV.

I have not and will not cut the cord.


timtom

join:2012-11-15

said by IowaCowboy:

Then they should have a script that says "the new product and or service that you are inquiring about has not yet been launched in your area but I can take your e-mail address so we can inform you once its available".

One thing companies forget is that the company is overhead and the customers are profit. No customers, no profit. A triple play customer like me who forks over a boatload of cash should get better service than this. I should remind them DirecTV is just a phone call away and that if they want my money, they better serve their customers.

please call directv do you want their phone number?


Cthen

join:2004-08-01
Detroit, MI
Reviews:
·Verizon Wireless..

said by timtom:

said by IowaCowboy:

Then they should have a script that says "the new product and or service that you are inquiring about has not yet been launched in your area but I can take your e-mail address so we can inform you once its available".

One thing companies forget is that the company is overhead and the customers are profit. No customers, no profit. A triple play customer like me who forks over a boatload of cash should get better service than this. I should remind them DirecTV is just a phone call away and that if they want my money, they better serve their customers.

please call directv do you want their phone number?

Better yet... »www.incrediblefta.com/specials/n···ers.html

F'em all.
--
"I like to refer to myself as an Adult Film Efficienato." - Stuart Bondek