|reply to Streetlight |
Re: [Rant] Upsell instead of tech support
Then they should have a script that says "the new product and or service that you are inquiring about has not yet been launched in your area but I can take your e-mail address so we can inform you once its available".
One thing companies forget is that the company is overhead and the customers are profit. No customers, no profit. A triple play customer like me who forks over a boatload of cash should get better service than this. I should remind them DirecTV is just a phone call away and that if they want my money, they better serve their customers.
I've experienced ImOn (when they were McLeod USA), Mediacom, Comcast, and Time Warner. They are much better than broadcast TV.
I have not and will not cut the cord.