said by msmisfit:My promo package expired this month, and I kept my old TV package, but switched to the $50 internet 30M tier, and they let me keep my SB 6121 modem. So it seems some modems are approved.
Same here, I changed over to the current pricing and I'm still using my personally-owned SB 6120 that I've been using since July 2010.
I unwound my promo contract since I didn't want to pay for TV for another 15 months. I went to the customer office to return the cablecards and cancel TV, and I was about to turn and leave the counter when I thought to ask what internet plan I'd be having.
They told me I'd be on the $47.99 15M plan (they didn't even offer to change to the faster plan for the same price). I asked to be on the current $50 for 30M pricing, they told me it was all set up, and sent me on my way. The lady didn't say a word about a new modem.
This all happened at the Charter Commons office in St Louis.
I do wonder if, at some point in the future if I cancel Charter internet (as if they'll never not be the only game in town), they will demand that I return a nonexistent rental modem.