reply to scorpido
Re: They pick up quick, but I might as well talk to hold music
said by scorpido:We've never just given money out for no good reason. Full stop. That never happened. You just dont know what you're talking about.
To quote you Marc "I've had years and years of battles with people on here". You shouldn't have to battle with customers. If there is a legit issue that caused a customer convince then they should be compensated even if TSI already sent the money to Rogers/Bell. Also yes now your a lot more cautious to stay out of a fight with a company other then tell them how it is and if they don't like it they can talk to your lawyers. Sure things have changed, no doubt, but TSI customer service policy also has changed as has the way you treat re-sellers (the people who helped you become profitable)
As for resellers... dude, there's no money in DSL as it stands... our costs have changed man. wake up!!
Marc - CEO/TekSavvy