said by BJR:
That is odd since you are in Dallas and my Signature Home experience has been great. I signed up for Signature Home a little over a year ago. They came in exactly when I requested, removed my old DVR and STB's, dropped in the new ones (2xDVD and 2xSTB), made a phone call to get my modem provisioned to the new speeds (from 30/5 to 50/5), showed me the new DVR tools, and left.
I rarely have to call them for issues but the service is always top notch and knowledgeable when I do call.
I hope your next visit by a real Signature Home tech goes smoothly.
and now TWC is bundling 75Mbps down 5 up with signature home which seems to be a good deal.