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TekFail

join:2013-01-25
Nepean, ON
Reviews:
·TekSavvy Cable
reply to TSI Marc

Re: They pick up quick, but I might as well talk to hold music

said by TSI Marc:

you want some swag instead of the credit!? sure...

I'm not here because I desperately can't afford $65 bucks, I'm here because I feel ripped off.

If you can get me a golf shirt, you can consider me a happy camper. Size Medium. You have my address

Plus I got some embellished story on how I strong-armed the CEO to get it.

scorpido
Premium
join:2009-11-02
New Hamburg, ON
kudos:1

lol, strong armed the CEO..lol that's awesome. Bottom line that I have been trying to get across to TSI is it is not that hard most times to make a un happy customer who feels screwed over or ripped off because of one thing or another to come back on board and be happy again. It just feels like they fight the customer at every possible chance to avoid being out of pocket. Tekfail, did you get any resolution/compensation in any form before you started this thread? Just curious?



TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26
reply to TekFail

said by TekFail:

said by TSI Marc:

you want some swag instead of the credit!? sure...

I'm not here because I desperately can't afford $65 bucks, I'm here because I feel ripped off.

If you can get me a golf shirt, you can consider me a happy camper. Size Medium. You have my address

Plus I got some embellished story on how I strong-armed the CEO to get it.

that's great. I feel like you're ripping me off too. lets call it a stale mate on what actually happened. I'll also tell Martin not to expect a reply to his last post

I'll make sure the credit gets k-o'd and I'll be happy to send out some swag.
--
Marc - CEO/TekSavvy

scorpido
Premium
join:2009-11-02
New Hamburg, ON
kudos:1

And in the end everyone is happy.....I think.. (You okay there Marc or were you just joking about feeling ripped off?)

This thread should not have went longer then 3-4 posts to come to this outcome in my opinion.


TekFail

join:2013-01-25
Nepean, ON
Reviews:
·TekSavvy Cable
reply to scorpido

said by scorpido:

Tekfail, did you get any resolution/compensation in any form before you started this thread? Just curious?

They were quite quick to give me a free week, (before my first post) which is fair since I was out of internet for at least a week. Then after complaining (in this thread) they tossed in another week.

From the sounds of it the deal is swag in lieu of the 2 weeks of internet.

I hope he's kidding about being ripped off too, seems pretty fair. I hope that my "Strong arming" comment was understood as being in jest, because anyone reading this can see that I didn't "strong-arm" anyone.

I'm going to assume that he will actually follow through and say:
Thanks to everyone who kept me entertained during a long boring waiting room.

Thanks for some insight on how a company that I fundamentally agree with deals with issues.

Thanks for listening, I'm not sure if this is actually the CEO or someone on his behalf, but this was an unexpected turn.

While this was far from perfect, I promise I will not forget this adventure, as it has been unique and entertaining.

Like I said above and in previous posts, TekSavvy on a technical level is a great provider. They seem to understand what the internet is and why I don't want "features" that got perverted 9 ways from Sunday by some marketing department (I'm looking at you "SpeedBoost"). I want standards, I want no one to pick and choose which of my connections are more important than others. Fight government attempts to regulate the internet. Protect my privacy from unlawful requests. Be transparent.

In good faith I'm going to append to my original post. Please don't bail on this, I really do want to support TekSavvy and any providers that support the same.

Stay fun.


d4m1r

join:2011-08-25
Reviews:
·Start Communicat..
reply to TSI Marc

Wow....7 pages? +1 to Marc for even replying...More than I would have done LOL (ala pound sand). 2 weeks is definitely fair given the circumstances, don't know what else the OP wants....

Anyway, the only thing annoys me anymore on these forums (other than TSI's unexplainable logging practices) is when people start talking about Rocky..."Things have changed since Rocky left" etc...Please stop claiming you know how things have changed internally with the CEO change and I find it personally offensive to Marc. Was hoping Marc would defend himself on this point but he has yet to do so probably for PR reasons lol

People have been spamming similar statements for a while now and it's just ignorant. While Marc and I have our differences, I'm glad he's so accessible and a few individuals should realize this before we all lose...
--
www.613websites.com Budget Canadian Web Design and Hosting



TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26
reply to TekFail

said by TekFail:

said by scorpido:

Tekfail, did you get any resolution/compensation in any form before you started this thread? Just curious?

They were quite quick to give me a free week, (before my first post) which is fair since I was out of internet for at least a week. Then after complaining (in this thread) they tossed in another week.

From the sounds of it the deal is swag in lieu of the 2 weeks of internet.

I hope he's kidding about being ripped off too, seems pretty fair. I hope that my "Strong arming" comment was understood as being in jest, because anyone reading this can see that I didn't "strong-arm" anyone.

I'm going to assume that he will actually follow through and say:
Thanks to everyone who kept me entertained during a long boring waiting room.

Thanks for some insight on how a company that I fundamentally agree with deals with issues.

Thanks for listening, I'm not sure if this is actually the CEO or someone on his behalf, but this was an unexpected turn.

While this was far from perfect, I promise I will not forget this adventure, as it has been unique and entertaining.

Like I said above and in previous posts, TekSavvy on a technical level is a great provider. They seem to understand what the internet is and why I don't want "features" that got perverted 9 ways from Sunday by some marketing department (I'm looking at you "SpeedBoost"). I want standards, I want no one to pick and choose which of my connections are more important than others. Fight government attempts to regulate the internet. Protect my privacy from unlawful requests. Be transparent.

In good faith I'm going to append to my original post. Please don't bail on this, I really do want to support TekSavvy and any providers that support the same.

Stay fun.

I'll make sure Andre makes the necessary changes. Some of the credits may have already been applied. He'll sort it out.

He's also making sure you get a nice TekSavvy golf shirt. They're pretty nice.

I've even told him to make sure there wasn't a stain on it. just for you
--
Marc - CEO/TekSavvy

stevey_frac

join:2009-12-09
Cambridge, ON

Marc, you guys are freaking awesome. I can't wait until you can offer me the 150 mbit package. Not because I need it, solely so that I can give you more money, out of spite to Rogers.



Crowbar1

join:2009-06-23
Toronto , ON
reply to TekFail

said by TekFail:

I'm not sure if this is actually the CEO

It Was .


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26
reply to d4m1r

said by d4m1r:

*snip* Was hoping Marc would defend himself on this point but he has yet to do so *snip*

You wont see me doing that. It would be disrespectful to Rocky.

I've opted instead to dig in and make my own mark.. no time to dwell on the past.
--
Marc - CEO/TekSavvy


TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
reply to TSI Marc

said by TSI Marc:

said by TekFail:

said by scorpido:

Tekfail, did you get any resolution/compensation in any form before you started this thread? Just curious?

They were quite quick to give me a free week, (before my first post) which is fair since I was out of internet for at least a week. Then after complaining (in this thread) they tossed in another week.

From the sounds of it the deal is swag in lieu of the 2 weeks of internet.

I hope he's kidding about being ripped off too, seems pretty fair. I hope that my "Strong arming" comment was understood as being in jest, because anyone reading this can see that I didn't "strong-arm" anyone.

I'm going to assume that he will actually follow through and say:
Thanks to everyone who kept me entertained during a long boring waiting room.

Thanks for some insight on how a company that I fundamentally agree with deals with issues.

Thanks for listening, I'm not sure if this is actually the CEO or someone on his behalf, but this was an unexpected turn.

While this was far from perfect, I promise I will not forget this adventure, as it has been unique and entertaining.

Like I said above and in previous posts, TekSavvy on a technical level is a great provider. They seem to understand what the internet is and why I don't want "features" that got perverted 9 ways from Sunday by some marketing department (I'm looking at you "SpeedBoost"). I want standards, I want no one to pick and choose which of my connections are more important than others. Fight government attempts to regulate the internet. Protect my privacy from unlawful requests. Be transparent.

In good faith I'm going to append to my original post. Please don't bail on this, I really do want to support TekSavvy and any providers that support the same.

Stay fun.

I'll make sure Andre makes the necessary changes. Some of the credits may have already been applied. He'll sort it out.

He's also making sure you get a nice TekSavvy golf shirt. They're pretty nice.

I've even told him to make sure there wasn't a stain on it. just for you

It will be sent out tomorrow via Canada Post!

No stains
--
TSI Andre
Director of Service Delivery

TekSavvy Website | TekSavvy Blog


TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
reply to stevey_frac

said by stevey_frac:

Marc, you guys are freaking awesome. I can't wait until you can offer me the 150 mbit package. Not because I need it, solely so that I can give you more money, out of spite to Rogers.

We do accept random donations you know!

scorpido
Premium
join:2009-11-02
New Hamburg, ON
kudos:1

Thanks Marc and TSI for getting this all corrected. Also thanks Marc for taking the time to listen to customer complaints and being in the forums. There are still lots of benifits to TSI, so I hope that people can read this and know that Tekfail was offered compensation before the thread was even started and thanks Tekfail for letting us know that. My whole issue was that that didn't happen from the start, so I am glad it did, and good work for Teksavvy. Hey Tekfail, you should take some pics of you in the golf shirt for Teksavvy. I'm going to bow out of this thread as TSI has gone above and beyond from what I can see, and that was my whole point.


TekFail

join:2013-01-25
Nepean, ON
reply to TSI Andre

said by TSI Andre:

We do accept random donations you know!

Do you take bitcoins?


TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24

no :/ - I had to google that LOL

Timbits, Bacon, Gift Certificates to Bacon shop or Tim Hortons, Kudos, Recommendation to Friends, Hugs,... That is what we accept