| [Cable] Tek savvy cable down in Waterloo, ON As of 8:34pm my tek savvy cable Internet it down in Waterloo, ON, N2J4J9. Was intermittent through the day but seems down for good now. Tried all the usual home remedies. Pretty sure the problem ain't on my end. |
|
TypeS
join:2012-12-17
London, ON
kudos:1 | Tried a different cable wall outlet as well? |
|
| reply to bjc1984
Sure did. Still down at 22:23. Anyone else? |
|
 Anaron
join:2005-01-28
North York, ON | reply to bjc1984
I wish I could help you but I don't know anyone with TekSavvy in Waterloo. You should make a thread in the TekSavvy Direct forum: » TekSavvy Direct |
|
|
|
| reply to bjc1984
Just went down for me 15 minutes ago. N2T area |
|
 TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | reply to bjc1984
Let me poke internally. |
|
TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | reply to bjc1984
If there is nothing reported as of yet, may need you guys to call in so we can gather info.
I have our Manager on Duty double-checking. They will get back to me fairly quickly. |
|
TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | reply to bjc1984
Hey guys,
Nothing reported. Can you please call into support 1-877-779-1575 and speak with tech support. We will need to Troubleshoot and possibly open a ticket.
Let me know how it goes.
Cheers,
Andre
--
TSI Andre
Director of Service Delivery
TekSavvy Website | TekSavvy Blog |
|
| Called in and decided will wait till morning to see if problem still persists. |
|
| reply to bjc1984
about 2 blocks from KW border. no problems at all that i saw. |
|
| reply to bjc1984
Just want to check in with you all, is everything back to normal or are you still experiencing issues?
--
Social Media Relations Team Leader
Authorized TSI employee - Teksavvy Solutions Inc. |
|
| I am still down this morning as of 8:58am |
|
 c2rothPremium
join:2006-04-26
Kitchener, ON
kudos:2 | reply to bjc1984
My connection in SE Kitchener has been online all day yesterday and today without issue. Sounds like a localized issue. |
|
TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | reply to bjc1984
At this time, we don't have enough tickets to open a master so if you guys haven't opened up a ticket yet, please either call in (877-779-1575) or post some info in the »TekSavvy Direct Forum.
Once we get enough, a Master Ticket will be opened.
Cheers,
Andre
--
TSI Andre
Director of Service Delivery
TekSavvy Website | TekSavvy Blog |
|
| I'm in Kitchener (Ottawa/Strasburg area) and my internet has been down since roughly 8PM last night as well. All the lights on the modem appear fine, but the router can't get a IP address from the modem.
I've tried two different routers, rebooted modem several times. |
|
 TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | If you haven't done so yet, please feel free to contact us via phone or in the »TekSavvy Direct forum.
Regards,
Martin |
|
 PlatooN
join:2007-02-13
Kitchener, ON | reply to bjc1984
client of mine on rogers at gage and westmount was down this morning. Rogers told him it was an area issue.
may be related |
|
| reply to bjc1984
Internet was flakey for me last night as well. My roommate just texted me telling me it's down again right now. Anyone else? I'm over by Laurier. |
|
| reply to bjc1984
In the N2H area; down for me as well. Suffered outage at around the same time as reported in OP. Was still down this morning, but had to go to work. |
|
| reply to bjc1984
N2T area (fischer hallman/columbia). Mine just went down at 4:50pm |
|
