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bjc1984
join:2012-12-04
Waterloo, ON

bjc1984

Member

[Cable] Tek savvy cable down in Waterloo, ON

As of 8:34pm my tek savvy cable Internet it down in Waterloo, ON, N2J4J9. Was intermittent through the day but seems down for good now. Tried all the usual home remedies. Pretty sure the problem ain't on my end.

TypeS
join:2012-12-17
London, ON

TypeS

Member

Tried a different cable wall outlet as well?
bjc1984
join:2012-12-04
Waterloo, ON

bjc1984

Member

Sure did. Still down at 22:23. Anyone else?

Anaron
join:2005-01-28
North York, ON

Anaron to bjc1984

Member

to bjc1984
I wish I could help you but I don't know anyone with TekSavvy in Waterloo. You should make a thread in the TekSavvy Direct forum: »/fo ··· avdirect
rogeryen
join:2006-08-21
Waterloo, ON

rogeryen to bjc1984

Member

to bjc1984
Just went down for me 15 minutes ago. N2T area

TSI Andre
Premium Member
join:2008-06-03
Chatham, ON

TSI Andre to bjc1984

Premium Member

to bjc1984
Let me poke internally.
TSI Andre

TSI Andre to bjc1984

Premium Member

to bjc1984
If there is nothing reported as of yet, may need you guys to call in so we can gather info.

I have our Manager on Duty double-checking. They will get back to me fairly quickly.
TSI Andre

TSI Andre to bjc1984

Premium Member

to bjc1984
Hey guys,

Nothing reported. Can you please call into support 1-877-779-1575 and speak with tech support. We will need to Troubleshoot and possibly open a ticket.

Let me know how it goes.

Cheers,

Andre
rogeryen
join:2006-08-21
Waterloo, ON

rogeryen

Member

Called in and decided will wait till morning to see if problem still persists.
abcjak
join:2012-12-18

abcjak to bjc1984

Member

to bjc1984
about 2 blocks from KW border. no problems at all that i saw.

TSI Jonathan
Premium Member
join:2011-08-24
Chatham, ON

TSI Jonathan to bjc1984

Premium Member

to bjc1984
Just want to check in with you all, is everything back to normal or are you still experiencing issues?
bjc1984
join:2012-12-04
Waterloo, ON

bjc1984

Member

I am still down this morning as of 8:58am

creed3020
Premium Member
join:2006-04-26
Kitchener, ON

creed3020 to bjc1984

Premium Member

to bjc1984
My connection in SE Kitchener has been online all day yesterday and today without issue. Sounds like a localized issue.

TSI Andre
Premium Member
join:2008-06-03
Chatham, ON

TSI Andre to bjc1984

Premium Member

to bjc1984
At this time, we don't have enough tickets to open a master so if you guys haven't opened up a ticket yet, please either call in (877-779-1575) or post some info in the »/fo ··· avdirect Forum.

Once we get enough, a Master Ticket will be opened.

Cheers,

Andre
dukeandahalf
join:2011-01-28

dukeandahalf

Member

I'm in Kitchener (Ottawa/Strasburg area) and my internet has been down since roughly 8PM last night as well. All the lights on the modem appear fine, but the router can't get a IP address from the modem.

I've tried two different routers, rebooted modem several times.

JenSuisUn
Premium Member
join:2006-02-23
Chatham, ON

JenSuisUn

Premium Member

If you haven't done so yet, please feel free to contact us via phone or in the »/forum ··· avdirect forum.

Regards,
Martin

PlatooN
join:2007-02-13
Kitchener, ON

PlatooN to bjc1984

Member

to bjc1984
client of mine on rogers at gage and westmount was down this morning. Rogers told him it was an area issue.

may be related
atticus18244
join:2011-10-21
Sarnia, ON

atticus18244 to bjc1984

Member

to bjc1984
Internet was flakey for me last night as well. My roommate just texted me telling me it's down again right now. Anyone else? I'm over by Laurier.

Weaver26
@perkinelmer.com

Weaver26 to bjc1984

Anon

to bjc1984
In the N2H area; down for me as well. Suffered outage at around the same time as reported in OP. Was still down this morning, but had to go to work.
phabsch
join:2011-11-28
Waterloo, ON

phabsch to bjc1984

Member

to bjc1984
N2T area (fischer hallman/columbia). Mine just went down at 4:50pm
phabsch

phabsch

Member

mines back after a modem reboot
Weaver2
join:2012-03-10

Weaver2 to bjc1984

Member

to bjc1984
Back up for me as of 5:46pm (just got home).
dukeandahalf
join:2011-01-28

dukeandahalf to bjc1984

Member

to bjc1984
Just got home... modem reboot and it's working for me now too.
atticus18244
join:2011-10-21
Sarnia, ON

atticus18244 to bjc1984

Member

to bjc1984
Mine is still down after multiple reboots. Went down around 3ish. Called support and the earliest date a tech can come out is Wednesday. The cable isn't receiving any connection at all so I'm thinking one of the construction sites around me must have cut a wire or something. Extremely inconvenient.

N2J area code on Regina St. for reference.

JenSuisUn
Premium Member
join:2006-02-23
Chatham, ON

JenSuisUn

Premium Member

Hi there,

I do not see an update to the ticket we have submitted for you. Once we do have an update, we should be letting you know what has happened, or will be happening.

Martin