Topic 'Called Bell to cancel, got unlimited 25down/25up no contract' in forum 'Canadian Broadband' - dslreports.com

Re: Called Bell to cancel, got unlimited 25down/25up no contract

Mon, 28 Jan 2013 21:43:09 EDT

sunnyd71 posted :

I still think that with Bell now offering unlimited for $10 extra (if you have three services with them) or for $30 extra otherwise, is a sign that the upcoming capacity rate changes that the CRTC will introduce will not be their favour. If this is the case, and if they know this, you would think this new unlimited "policy" would be the result of knowing that the independent ISP's upcoming packaging and pricing changes (as a result of revised capacity rates favourable to the IISP's) would be even more difficult for them to compete with.

Do we have a date or a reference number for this decision?

Re: Called Bell to cancel, got unlimited 25down/25up no contract

Mon, 28 Jan 2013 20:45:26 EDT

Nitra posted : But, going back to bell, you'll surely get VD.

Re: Called Bell to cancel, got unlimited 25down/25up no contract

Mon, 28 Jan 2013 20:33:56 EDT

fast4ward posted : Sure this is no different than break up sex

Re: Called Bell to cancel, got unlimited 25down/25up no contract

Mon, 28 Jan 2013 15:37:29 EDT

resa1983 posted : Bell knows their costs.

And considering that this time around, the CRTC looked quite closely at numbers, and spoke to incumbents about them, they know which way the numbers will be going, but probably not the exact numbers themselves.
--
Battle.net Tech Support MVP

Re: Called Bell to cancel, got unlimited 25down/25up no contract

Mon, 28 Jan 2013 15:04:06 EDT

silvercat posted :

said by MaynardKrebs:

What I find troubling about this is the POTENTIAL that Bell *knows* the CRTC decision now, and the indies don't -- if this is indeed the case.

Hasn't this always been the case ?

Re: Called Bell to cancel, got unlimited 25down/25up no contract

Mon, 28 Jan 2013 14:29:11 EDT

TigerLord posted : Thanks for sharing. You inspired me to call and I got 75$ knocked off my bill.

This tastes gooooood.

Re: Called Bell to cancel, got unlimited 25down/25up no contract

Mon, 28 Jan 2013 13:37:55 EDT

plumerya posted : I think as soon as you port your number your phone line will be disconnected.. thats what happened when I ported to my ooma.

Re: Called Bell to cancel, got unlimited 25down/25up no contract

Mon, 28 Jan 2013 12:41:13 EDT

haissamyahya posted : Just to clear things up (totally my fault for not stating that earlier on), the $9.95 phone plan is just the phone line, no minutes, no calling features. I was forced to keep it as many of you already stated that if i drop the home phone, the rates of the other services will go up, and as the CR told me, unlimited only comes when bundled with the home phone and tv. I've already submitted a port request to voip.ms, and the Bell phone line will just sit there collecting dust.
I'm still dropping Bell as soon as the contract is over, but for the time being, this is my best option. To clarify one more time, the plan I have at the moment is a 12 month promotion, and not a contract (although the tv is still on contract, with about 15 months remaining). As soon as the 15 months are over, I will be making the switch to either Teksavvy or Start.

Re: Called Bell to cancel, got unlimited 25down/25up no contract

Mon, 28 Jan 2013 12:10:18 EDT

Tristan posted : Agreed, definitely interim costs.

They dangle the fruit, get you to take the bait, then at some future point in time, they jack up the rates.

Since there's no contract, they can get away with it.

Re: Called Bell to cancel, got unlimited 25down/25up no contract

Mon, 28 Jan 2013 11:57:20 EDT

elwoodblues posted : Good luck with that, they were interim costs

Re: Called Bell to cancel, got unlimited 25down/25up no contract

Mon, 28 Jan 2013 11:54:05 EDT

HeadSpinning posted :

said by MaynardKrebs:

There should be retroactive rate cuts for the indies when shit like this happens.

It would help some, but a workable, stable regulatory environment would be better.
--
MNSi Internet - »www.mnsi.net

Re: Called Bell to cancel, got unlimited 25down/25up no contract

Mon, 28 Jan 2013 10:46:50 EDT

MaynardKrebs posted :

said by HeadSpinning:

said by MaynardKrebs:

What I find troubling about this is the POTENTIAL that Bell *knows* the CRTC decision now, and the indies don't -- if this is indeed the case.

If the decision is going to be released in February, that probably means it has been finished for a number of weeks, if not months.

There's apparently a big delay between completing the decision and getting it translated to be released in both official languages simultaneously. That process isn't under CRTC control.

There could be leaks in that part of the process, or Bell simply knows their case was utter nonsense, and are preparing for what they THINK will happen.

Regardless, Bell won an extra year of marketplace uncertainty while still in a dominant position. The CRTC has once again been played by Bell.

There should be retroactive rate cuts for the indies when shit like this happens.

Re: Called Bell to cancel, got unlimited 25down/25up no contract

Mon, 28 Jan 2013 10:28:17 EDT

HeadSpinning posted :

said by MaynardKrebs:

What I find troubling about this is the POTENTIAL that Bell *knows* the CRTC decision now, and the indies don't -- if this is indeed the case.

Re: Called Bell to cancel, got unlimited 25down/25up no contract

Mon, 28 Jan 2013 10:23:55 EDT

anon posted :

said by mlerner:

Bell has a history of reverting such plans when they know they can screw their customers.

Bell's history is:
Offer something new.
Get as many people as possible
Raise rate in 2 or 3 months across the board.

Every single promo is like this since 2007, as shown in the Bell forum.

Along with what you stated.

In the case with the guy above, he's locked into another contract and doesn't know yet that he's been lied to. Wait till he calls again and finds out what happens if he cancels the service 2 months down the road.

The 9.95 phone promo has always been another contract as I can recall.

The scam here that we are seeing in this topic is the following:
They raise rates on internet then tell you that you can break your contract if you don't agree to the new rate terms.

You think fine, I will.

But as soon as you break the bundle, phone and TV go up by ~40$ or so and you can't drop those w/o cancellation fee's and/or early termination fee's because the rates did not change on those and you had a triple bundle savings that you just broke.

In this case the TV is on contract, and I'm pretty damn 99% sure that 9.95$ phone service is a 12 to 24 month contract (if i'm not mistaken, that 9.95 rate increases after 3 or 6 months as well, as part of the phone promo).

Anyhow, this guy will learn not to believe anything Bell tells him. His life lesson, or rather, his friends life lesson.

He better hang on to that apparent "recording". His friend will need it when they decide to run to the CCTS for help when they realize how screwed they are.

Re: Called Bell to cancel, got unlimited 25down/25up no contract

Mon, 28 Jan 2013 10:14:07 EDT

MaynardKrebs posted : :(

Re: Called Bell to cancel, got unlimited 25down/25up no contract

Mon, 28 Jan 2013 10:08:11 EDT

ekster posted : Any company that's making profit in the millions needs to know what their staff is doing. Bell is no exception. :p

Re: Called Bell to cancel, got unlimited 25down/25up no contract

Mon, 28 Jan 2013 10:06:20 EDT

MaynardKrebs posted : What I find troubling about this is the POTENTIAL that Bell *knows* the CRTC decision now, and the indies don't -- if this is indeed the case.

Re: Called Bell to cancel, got unlimited 25down/25up no contract

Mon, 28 Jan 2013 09:40:47 EDT

ekster posted : Yeah, the new rate changes might not be in their favour, so Bell is sucking in as many people as they can with 'unlimited', only to end in in a bit and hope that people will switch back to them, or get comfortable with them and not cancel Bell once the new rates hit because of "awesome" bundle specials.

Re: Called Bell to cancel, got unlimited 25down/25up no contract

Mon, 28 Jan 2013 09:13:03 EDT

Nitra posted : It really worries me how many will get suckered into this and have Bell take it away in several months.

I had an issue just like this a number of months ago, Bell made me an offer, it was on my account for a period, the suddenly it was gone. When I called in, I was told it had been removed and they would no longer honor it. At that point, I left Bell for internet and kept FibeTV.
Regardless of what they tell you, they can and will take the "Unlimited" or "Discounts" off whenever they feel like it, and there's nothing you can do about it.

Countless others here can attest the the billing issues people have with Bell, in my 2 years with them for FibeTV/Internet, not one bill, I really mean, not one bill had the amount on it that it should have.
Despite no service change, no orders, nothing that would cause a bill difference, my bills were never the same, I spent hours and hours on the phone trying to get it fixed.

Never again, unlimited might be a great offer, but IMHO, it's not worth dealing with Bell.

Re: Called Bell to cancel, got unlimited 25down/25up no contract

Mon, 28 Jan 2013 08:38:34 EDT

anon posted :

said by mlerner:

Question is for how long. Bell has a history of reverting such plans when they know they can screw their customers.

Agreed! People shouldn't get suckered in.

To be fair, if you're already a Bell client and have 3 services, I guess it makes sense at $10 but for $30 extra, you might as well switch.

And I think this also proves that Bell's arguments for UBB was b.s. all along.

Re: Called Bell to cancel, got unlimited 25down/25up no contract

Mon, 28 Jan 2013 06:05:50 EDT

mlerner posted : Question is for how long. Bell has a history of reverting such plans when they know they can screw their customers.

Re: Called Bell to cancel, got unlimited 25down/25up no contract

Mon, 28 Jan 2013 04:42:53 EDT

rednekcowboy posted : Hell has frozen over--Bhelll is offering unlimited......

Re: Called Bell to cancel, got unlimited 25down/25up no contract

Mon, 28 Jan 2013 03:07:47 EDT

Davesnothere posted :

said by silvercat:

....If this is the case, and if they know this, you would think this new unlimited "policy" would be the result of knowing that the independent ISP's upcoming packaging and pricing changes (as a result of revised capacity rates favourable to the IISP's) would be even more difficult for them to compete with.

Interesting thoughts....

--

We have only 2 things about which to worry :
(1) That things may never get back to normal
(2) That they already HAVE !
-
START Forum »Start Communications
Or you can still use Canadian Broadband.

Re: Called Bell to cancel, got unlimited 25down/25up no contract

Mon, 28 Jan 2013 02:52:17 EDT

silvercat posted : I still think that with Bell now offering unlimited for $10 extra (if you have three services with them) or for $30 extra otherwise, is a sign that the upcoming capacity rate changes that the CRTC will introduce will not be their favour. If this is the case, and if they know this, you would think this new unlimited "policy" would be the result of knowing that the independent ISP's upcoming packaging and pricing changes (as a result of revised capacity rates favourable to the IISP's) would be even more difficult for them to compete with.

Re: Called Bell to cancel, got unlimited 25down/25up no contract

Mon, 28 Jan 2013 02:47:35 EDT

silvercat posted :

said by coaxguy:

...
25/10 is the highest in FTTN
...

Now 50/10 is highest for FTTN :)

Re: Called Bell to cancel, got unlimited 25down/25up no contract

Mon, 28 Jan 2013 01:47:18 EDT

coaxguy posted : Bell started offering unlimited as of today. They don't offer 25/25 though, it doesn't exist, there is no tier for it. 25/10 is the highest in FTTN, and even FTTH, it's 25/10, 50/50 or 175/175

Re: Called Bell to cancel, got unlimited 25down/25up no contract

Mon, 28 Jan 2013 00:33:50 EDT

TSI Andre posted : At the end of the day, your friend will need to decide if they want to move ahead with something new or not. Whatever the decision is, make sure to confirm that deal first. It sounds to me it may be for X amount of time which puts them in the same situation. Maybe it's time to move on to newer and better things, like TekSavvy ;)

Re: Called Bell to cancel, got unlimited 25down/25up no contract

Mon, 28 Jan 2013 00:18:23 EDT

resa1983 posted : Only way that's possible is if you're in an area that has FTTH installed, and they're going to install it for you.. Did you at least get an install date?
--
Battle.net Tech Support MVP

Re: Called Bell to cancel, got unlimited 25down/25up no contract

Sun, 27 Jan 2013 21:53:50 EDT

haissamyahya posted :

said by shrug :

Wait 48-hrs and call Bell back to confirm everything.

While the pricing is ok, I believe that is a 12 or 24 month contract price for phone.

You will have to look into it after 48-hrs to confirm. Bell is known to screw people like this.

Also, the unlimited and special pricing is likely all conditional on the 3 services bundle. Drop one and prices increase on everything and you will likely lose the unlimited.

But call and confirm everything. Ask what happens if you cancel a service. Let us know.

Try to do it all in writing via Email and paste the reply. But Bell doesn't like to put stuff in writing when they screw people, so you will likely have to call anyhow.

I recorded the whole conversation (went on for 50 minutes) and made sure that the agent I talked to clearly stated that the plan is a no contract promotion and that I can cancel anytime I want. Will call back anyways and let you guys know.

Re: Called Bell to cancel, got unlimited 25down/25up no contract

Sun, 27 Jan 2013 21:52:31 EDT

haissamyahya posted : Sorry, fixed :)

Re: Called Bell to cancel, got unlimited 25down/25up no contract

Sun, 27 Jan 2013 21:51:25 EDT

anon posted : Wait 48-hrs and call Bell back to confirm everything.

While the pricing is ok, I believe that is a 12 or 24 month contract price for phone.

You will have to look into it after 48-hrs to confirm. Bell is known to screw people like this.

Also, the unlimited and special pricing is likely all conditional on the 3 services bundle. Drop one and prices increase on everything and you will likely lose the unlimited.

But call and confirm everything. Ask what happens if you cancel a service. Let us know.

Try to do it all in writing via Email and paste the reply. But Bell doesn't like to put stuff in writing when they screw people, so you will likely have to call anyhow.

Re: Called Bell to cancel, got unlimited 25down/25up no contract

Sun, 27 Jan 2013 21:45:29 EDT

Riplin posted : Bell does cable? news to me :hmm:

Called Bell to cancel, got unlimited 25down/25up no contract

Sun, 27 Jan 2013 21:36:45 EDT

haissamyahya posted : So I called Bell with the intention of cancelling all services for a friend of mine, who is paying about $55 for home phone, $55 for 15mbps down/ 1mbps up internet and about $85 for TV, and having her switch over to voip.ms for home phone, Teksavvy for internet and Netflix for tv, only to find out that Bell managed to sneak a two year contract for the TV.

I argued for a bit, escalated the issue to a supervisor, argued a bit more with no luck having them budge out of the contract. Eventually they agreed to reduce the home phone to $9.95, increase internet to 25mbps down, 25mbps up UNLIMITED (didn't even know that was possible), and the basic tv plan with a DVR for about $25, altogether about $95 a month, no contract required, apart from the existing contract for TV.

Anybody else ever manage to get unlimited fibre from Bell for similar prices? I was pretty surprised when the representative told me about the offer.