said by Tech007: said by Paralel:
However, once I identified the problem, and had them replace the underground 4 color
There's a reason why those old non-twisted 4-color drops are supposed to be replaced anytime we find them, because they don;t support data
I know. Apparently the guy who did the initial install was hoping he could get away with leaving the underground 4-color, and NID filter that was out of date and did not support VDSL by just putting us on a lower profile. As you can imagine, it created serious problems with the service until it was rectified.