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peggypwr1

join:2003-10-06
Fremont, CA

[FireFox] Firefox crashes after I click on icon??

Hello, this problem happened today. After I click on the icon, I get the below message:

Then firefox quits. I reinstalled firefox but to no avail. ANy thoughts. SOmething is causing it to crash on startup.

Add-ons: {B2EA3FAB-912C-48a1-BABD-C5B00BB885BB}:1.95,{b9db16a4-6edc-47ec-a1f4-b86292ed211d}:4.9.13,{3112ca9c-de6d-4884-a869-9855de68056c}:7.1.20110512W,searchtoolbar@zugo.com:1.2,{635abd67-4fe9-1b23-4f01-e679fa7484c1}:2.3.5.20110120033202,fmconverter@gmail.com:1.0.0,smartwebprinting@hp.com:4.51,wrc@avast.com:7.0.1474,DeviceDetection@logitech.com:1.24.0.9,{CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}:6.0.33,firefox@tvunetworks.com:2,5,3,1,plugin@searchgby.com:0.9.71,{CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA}:6.0.35,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.28
BuildID: 20120306064154
CrashTime: 1359348661
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1333509314
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 192
StartupTime: 1359348600
Theme: classic/1.0
Throttleable: 1
URL: about:blank
Vendor: Mozilla
Version: 3.6.28

This report also contains technical information about the state of the application when it crashed.


ZZZZZZZ
Premium
join:2001-05-27
PARADISE
kudos:1

»support.mozilla.org/en-US/kb/pro···profiles

Create a new profile to see if that works,if so just install your addons 1 at a time to see if that is the problem.

You could also start the firefox safe mode option.........!~
--
Sarcasm is the body’s natural defense against stupidity.



dandelion
Premium,MVM
join:2003-04-29
Germantown, TN
kudos:5
Reviews:
·Comcast
reply to peggypwr1

Maybe someone else will chime in with a definitive but this "searchtoolbar@zugo.com" on google search seems iffy for being malware or not. If malware is suspected, you might also want to try to run »www.malwarebytes.org/ or run your computer through here »Security Cleanup FAQ »Mandatory Steps Before Requesting Assistance


peggypwr1

join:2003-10-06
Fremont, CA

SOLVED.

I entered safe mode and disabled all icons. I deleted that Zugo thingy. Thank you all!



ZZZZZZZ
Premium
join:2001-05-27
PARADISE
kudos:1

You still should run some scans or see if it's in add-remove.........you must have installed something that it came with.
--
Sarcasm is the body’s natural defense against stupidity.