said by IowaCowboy:
Then they should have a script that says "the new product and or service that you are inquiring about has not yet been launched in your area but I can take your e-mail address so we can inform you once its available".
One thing companies forget is that the company is overhead and the customers are profit. No customers, no profit. A triple play customer like me who forks over a boatload of cash should get better service than this. I should remind them DirecTV is just a phone call away and that if they want my money, they better serve their customers.