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TURBO1112

join:2010-04-28
Dade City, FL

[Phish] Need advice

First of all if this is the wrong forum I apologize.

My mother bank account was phished last night. She gave up her login, check card number and pin, and license number. I was able to login back in for her and change her password and transferred the money associated with that card. And called the bank and canceled the card.

What else should I have her do? Any advice is appreciated. Has me a bit worried.



Snowy
Premium
join:2003-04-05
Kailua, HI
kudos:6
Reviews:
·Clearwire Wireless
·Time Warner Cable

Sorry to hear about that.
I'm not sure if by having the "card cancelled" you mean 'account closed" or a new debit card # be issued to the existing account.
Assuming it's the latter:
I'd make sure that all the contact info associated the account is correct.
Reset any 'lost password' challenge questions too.
Check to see that there isn't any fraudulent automatic bill payments in queue.

As a victim of identity theft, your Mom qualifies for a FREE fraud alert via the FTC
»www.consumer.ftc.gov/articles/02···ud-alert
This will the single most important thing your Mom can do, IMO.

How did you determine the login data was the result of a phish?
If your Mom can't actually remember giving up her data to what proved to be a phish the possibility of a keylogger lurking on anything she uses for online access to her bank account needs to be considered.



TURBO1112

join:2010-04-28
Dade City, FL

Thanks for the help. Luckily I was at her house when it happened. It was a phishing email pretending to be wells fargo. Haven't actually seen any suspicious activity yet. More just taking caution.



TURBO1112

join:2010-04-28
Dade City, FL

Is the driver license something to worry about?



Snowy
Premium
join:2003-04-05
Kailua, HI
kudos:6
Reviews:
·Clearwire Wireless
·Time Warner Cable

said by TURBO1112:

Is the driver license something to worry about?

Sounds as if your Mom gave up a 'fullz'.
These items collectively are called a "fullz".
user:
pass:
Name:
DOB:
MMN:
CCnumber:
CCmonth:
CCyear:
Cvv2:
PIN:
Address:
City:
State:
Country:
Zip:
Phone:
SSN:
If she supplied a fullz then the chances of someone attempting to abuse her ID in the near future is more likely than less.
The free credit alert is good for 90 days which covers the most critical time frame for likely abuse attempts but renewing it is the way to go regardless.
The ID data is considered 'fresh" for the next month & is likely to be sold during this time but it will be difficult to abuse.

Keep an eye on the postal mail for anything not expected.


TURBO1112

join:2010-04-28
Dade City, FL

Yes, she did mention providing most of that information. I really appreciate all the help and information.



Snowy
Premium
join:2003-04-05
Kailua, HI
kudos:6

You're welcome.
Again, this is where you can be proactive.
»www.consumer.ftc.gov/articles/02···ud-alert



Phoenix22
Death From Above
Premium
join:2001-12-11
SOG C&C Nrth
Reviews:
·Comcast Formerl..
reply to TURBO1112

i would consider LifeLock.............as well as the fraud flags with the .gov

»www.lifelock.com/
btw, i use this product.......personally............and am satisfied
there are discounts out there 4it...so research it first.........