said by hortnut:
I have yet worked for any Company that was so rigid that the "script" was written in stone and one could not deviate. Tale that back, there was one. I left at lunch and never returned. So you are correct, they exist.
There is more than one in existence.
It is sad, actually.
The goal of the Comcast scripts appears to be to get the customer off the phone or to buy more services, rather than solving the customer's problem.