Re: [BC] Nelson shaw customers overpaying for something they can
I switched from Telus to Shaw on Dec. 10th. Of course when I initially received the service @2 pm on a weekday my speed was an impressive 18Mbps. It's been all downhill from there and the screenshots in my Speedtests folder are piling up daily. I want proof for Shaw so yes I do speedtests at any given hour of the day as I work from home so access is an absolute MUST. Here's a snapshot of a few of my results and yes, I'm wired right in, NOT wireless:
If all of you worked from home and depended on this service for a living like I do, what would you do? I can definitely count on one hand the number of times my speed has been in the double digits! I'm getting pretty livid.
It's been like that since September. You could actually see the capacity issues on a traceroute start at around 2~ PM when kids got home from school until just after midnight. 20~ ms to Kelowna becomes over 100 ms.
1 * * * [-] 2 13 ms 10 ms 9 ms [18.104.22.168] 3 130 ms 123 ms 128 ms rd1ht-tge1-2-8.ok.shawcable.net [22.214.171.124] 4 162 ms 132 ms 143 ms rd2ht-tge2-1.ok.shawcable.net [126.96.36.199] 5 149 ms 144 ms 160 ms [188.8.131.52] 6 147 ms 144 ms 145 ms [184.108.40.206] 7 * * 151 ms [220.127.116.11] 8 142 ms 140 ms 144 ms seattleix.xe-4-1-0.cr1.sea1.us.nlayer.net [18.104.22.168]
The xmas break made it a lot worse and as of now, at least in Genelle, shit goes down hill at 10~ AM. I'm sitting here downloading a PDF at 10 Kbps. Exciting!
I sent Shaw_Alex a PM last week asking for an update. I was told he'd update this thread. Nothing yet!