reply to IcedBong
Re: Dhcp failed - Requested Info not supported. That sort of problem is either the modem loosing the connection to our headend, or an equipment problem. You can google the error Critical D003.0 DHCP FAILED and find many instances of this being the case. If the tech looked at your connection and said it wasn't a problem on our end, I'm assuming that your levels are good. I'd be happy to double check for you. If it isn't a signal problem, then it is going to be a modem problem. PM me some info and I can double check your modems signal levels.
This error is just a case of the modem stating that it can't communicate with the DHCP server. It does not mean that the DHCP server is experiencing issues. If it was, I would gladly tell you that. It is always easier to acknowledge an outage than it is to get cracking on a tricky technical issue!