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borntochill

join:2003-02-09
united state

1 edit

[SOLVED] Unreachable French mobile DID?

I know somebody who bought a pre-paid French SIM card to use during a short stay. The DID he was assigned is 337NNNNNNNN. He's able to make calls and others can reach him on the cell without issue. However, calls from VOIP.MS to that number fail.

When I contacted VOIP.MS tech support to ask what was up they told me that the prefix 337 is an "International Premium" number and that therefore routing from voip.ms to that DID is unavailable and nothing can be done.

I've never encountered a situation like this before. Can other VSPs route to this number?



suppafly
Premium
join:2009-11-27

Re: [Voip.ms] Unreachable French mobile DID?

Hello borntochill

Please send me your ticket number via PM or alternatively you may contact me via peter at voip.ms, I will check the issue more closely.

Thank you for your cooperation,
--
Peter Sahui - VoIP.ms


borntochill

join:2003-02-09
united state

Done.



Fresno Fred

@optonline.net
reply to borntochill

said by borntochill:

Can other VSPs route to this number?

Why not plug it in to the CallWithUs rate checker. Enter the specific phone number in the rate checker box, beginning with 337 and don't use any dashes:
»www.callwithus.com/showrates

You can also search by number on CallCentric:
»www.callcentric.com/find/rate/

And also FutureNine, CheapVoip, etc.

Stewart

join:2005-07-13
kudos:25
reply to borntochill

Just for laughs, I Googled for a +33 7, found +33 7 86 xx xx xx xx (Orange mobile), called on Voxbeam Direct, and apologized for the wrong number.

Quality was excellent, rate is $0.0231/min.


borntochill

join:2003-02-09
united state
reply to Fresno Fred

said by Fresno Fred :

said by borntochill:

Can other VSPs route to this number?

Why not plug it in to the CallWithUs rate checker. Enter the specific phone number in the rate checker box, beginning with 337 and don't use any dashes:
»www.callwithus.com/showrates

You can also search by number on CallCentric:
»www.callcentric.com/find/rate/

And also FutureNine, CheapVoip, etc.

Thanks Fresno Fred.

CallWithUs can route to this number for 10 cents/minute.

CallCentric can route to this number for 7 cents/minute.


vsavulian
Premium
join:2002-11-26
ON
reply to borntochill

+33-7 is not a premium rate range but rather an overlay for the existing +33-6 mobile numbering range. Most new prepaid cards come with a 07 number.

You will need to provide the first six digits of the national number to be able to clearly identify the operator (eg 075551XXXX is an SFR number - certainly not a premium rate number).


MartinM
VoIP.ms
Premium,VIP
join:2008-07-21
kudos:3
reply to Stewart

said by Stewart:

Just for laughs, I Googled for a +33 7, found +33 7 86 xx xx xx xx (Orange mobile), called on Voxbeam Direct, and apologized for the wrong number.

Quality was excellent, rate is $0.0231/min.

Just for fun I also dialed this via our system bypassing the block, and got excellent quality as well, and we'll correct our rate chart and put a price lower than $0.0231. I didn't find funny though.
--
Martin - VoiP.ms

borntochill

join:2003-02-09
united state
reply to vsavulian

said by vsavulian:

+33-7 is not a premium rate range but rather an overlay for the existing +33-6 mobile numbering range. Most new prepaid cards come with a 07 number.

You will need to provide the first six digits of the national number to be able to clearly identify the operator (eg 075551XXXX is an SFR number - certainly not a premium rate number).

The French DID that voip.ms says they cannot route to is:

+33 7 85 56 XX XX

MartinM
VoIP.ms
Premium,VIP
join:2008-07-21
kudos:3

We can route it,

Just let the support guys finish implementation, should get an update asap. Your rate will be 0.0199.

And soon, we'll also deploy a new rate chart to make sure all new exchanges are properly included and that all of our rates are competitive or better than the competition.
--
Martin - VoiP.ms


borntochill

join:2003-02-09
united state
reply to MartinM

said by MartinM:

said by Stewart:

Just for laughs, I Googled for a +33 7, found +33 7 86 xx xx xx xx (Orange mobile), called on Voxbeam Direct, and apologized for the wrong number.

Quality was excellent, rate is $0.0231/min.

Just for fun I also dialed this via our system bypassing the block, and got excellent quality as well, and we'll correct our rate chart and put a price lower than $0.0231. I didn't find funny though.

Hi Martin,

Just to make sure I understand. Does this mean you've addressed my support ticket issue? (I gave Peter the ticket number through PM). No update in that ticket as of yet, but your tech seemed definitive in his answer that the number "is not reachable at all from our system" which struck me as odd since the DID appears readily routable from most CLECs.

borntochill

join:2003-02-09
united state
reply to MartinM

said by MartinM:

We can route it,

Just let the support guys finish implementation, should get an update asap. Your rate will be 0.0199.

And soon, we'll also deploy a new rate chart to make sure all new exchanges are properly included and that all of our rates are competitive or better than the competition.

sorry, was typing my previous message as you wrote yours.


Zergle

@ipredator.se
reply to MartinM

said by MartinM:

said by Stewart:

Just for laughs, I Googled for a +33 7, found +33 7 86 xx xx xx xx (Orange mobile), called on Voxbeam Direct, and apologized for the wrong number.

Quality was excellent, rate is $0.0231/min.

Just for fun I also dialed this via our system bypassing the block, and got excellent quality as well, and we'll correct our rate chart and put a price lower than $0.0231. I didn't find funny though.

So that I understand it: did the OP have the problem because he had a setting for his voip.ms account that blocked calls that cost more than xx cents per minute?

The way it stands now, it sounds like there was a problem with voip.ms and that it could somehow not connect to that French number or maybe to any French number.

MartinM
VoIP.ms
Premium,VIP
join:2008-07-21
kudos:3

1 edit

said by Zergle :

The way it stands now, it sounds like there was a problem with voip.ms and that it could somehow not connect to that French number or maybe to any French number.

The customer could not connect to +3778XXX... The exchange was incorerctly marked as a "Premium Number" in our rate table. We fixed it. For those who don't know what premium numbres are are, google it. In VoIP, they are usually used for fraud and most VoIP providers don't allow calls to them.

--
Martin - VoiP.ms

borntochill

join:2003-02-09
united state
reply to Zergle

said by Zergle :

So that I understand it: did the OP have the problem because he had a setting for his voip.ms account that blocked calls that cost more than xx cents per minute?

The way it stands now, it sounds like there was a problem with voip.ms and that it could somehow not connect to that French number or maybe to any French number.

The issue wasn't because of cost restrictions on international calls on the affected account. The account was configured to allow international calls priced at up to 50 cents/minutes.

In a voip.ms support ticket, two techs said the problem was that routing to French DIDs having a 337 prefix could not be done from voip.ms because such DIDs were unreachable "International Premium" destinations. They provided no further explanation of what that meant. However, Martin and Peter at voip.ms are working with their support staff to fix this. I'll post an update if the issue is resolved.

MartinM
VoIP.ms
Premium,VIP
join:2008-07-21
kudos:3

The support ticket certainly wasn't handled properly. And I've had a serious discussion with the guys that handled your request. This will not happen again, and I apologise for the confusion.
--
Martin - VoiP.ms


borntochill

join:2003-02-09
united state
reply to MartinM

said by MartinM:

said by Zergle :

The way it stands now, it sounds like there was a problem with voip.ms and that it could somehow not connect to that French number or maybe to any French number.

The customer could not connect to +3778XXX... The exchange was incorerctly marked as a "Premium Number" in our rate table. We fixed it. For those who don't know what premium numbres are are, google it. In VoIP, they are usually used for fraud and most VoIP providers don't allow calls to them.

I'm still having international routing/calling problems. I'm currently attempting to reach voip.ms through live chat.

MartinM
VoIP.ms
Premium,VIP
join:2008-07-21
kudos:3

Ok is this a play-by-play ..? You have me willing to help, Peter helping you via PM, and an open ticket we're monitoring closely.
--
Martin - VoiP.ms


borntochill

join:2003-02-09
united state

Thanks Martin. Not blaming anyone. I know you're all trying!


borntochill

join:2003-02-09
united state
reply to MartinM

Martin, everything's working beautifully now with the routing! Thanks to you, Peter, Chris and anyone else who had a hand in making it right over at voip.ms.


garys_2k
Premium
join:2004-05-07
Farmington, MI
Reviews:
·Callcentric
·callwithus
reply to MartinM

said by MartinM:

We can route it,

Just let the support guys finish implementation, should get an update asap. Your rate will be 0.0199.

And soon, we'll also deploy a new rate chart to make sure all new exchanges are properly included and that all of our rates are competitive or better than the competition.

Honestly, I think a matador has it easier than trying to keep a phone rate chart up to date.