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kw0
Premium Member
join:2004-06-12
New Albany, OH

kw0 to Scotsman99

Premium Member

to Scotsman99

Re: [TWC] Time warner cable and Motorola Surfboard 6141

I picked up a SB6141 last week and it came with a different (newer) version of the firmware and I've had no issues with it.

Firmware Name: SB_KOMODO-1.0.6.8-SCM01-NOSH
orion6192
join:2010-06-14
Wayland, NY

1 edit

orion6192

Member

This is my info from my modem:

Model Name: SB6141
Vendor Name: Motorola
Firmware Name: SB_KOMODO-1.0.6.3-SCM03-NOSH
Boot Version: PSPU-Boot(25CLK) 1.0.12.
Hardware Version: 7.0
Serial Number: 3487
Firmware Build Time: Aug 18 2011 10:27:53

kilrathi
Premium Member
join:2005-04-22
Rockaway Park, NY

kilrathi to kw0

Premium Member

to kw0
so u have 6141 thats runnning newer firmware than others 6141 on tw network? hmm wtf does tw even care what firmware customer 6141 run on?

Ping
@rr.com

Ping to kw0

Anon

to kw0
Id like to see the speedtest results from »speedtest.ohiordc.rr.com/

kw0
Premium Member
join:2004-06-12
New Albany, OH

kw0

Premium Member

said by Ping :

Id like to see the speedtest results from »speedtest.ohiordc.rr.com/

I have the 30/5 package. I clocked in right where I should:

30.77/4.90
taznumber1
join:2003-12-26

taznumber1 to kilrathi

Member

to kilrathi
I have a 6141 and I am running the same of SB_KOMODO-1.0.6.3-SCM03-NOSH which I believe is TW default firmware for 6141 customer owned equipment.

I also have the same setup using a 6141 with airport extreme.

Ping
@rr.com

Ping to kw0

Anon

to kw0
Model Name: SB6141
Vendor Name: Motorola
Firmware Name: SB_KOMODO-1.0.6.8-SCM01-NOSH
Boot Version: PSPU-Boot(25CLK) 1.0.12.18m3
Hardware Version: 7.0
Serial Number: 374781234224574309020022
Firmware Build Time: Aug 30 2012 15:35:46

I've been talking to tech support for almost a week, I have the extreme package, but I am only getting 2up and 30 down. Three different modems and TWC can't get my upstream speeds up. I'm in northeast Ohio.

Any help folks?

motorola870
join:2008-12-07
Arlington, TX

motorola870

Member

said by Ping :

Model Name: SB6141
Vendor Name: Motorola
Firmware Name: SB_KOMODO-1.0.6.8-SCM01-NOSH
Boot Version: PSPU-Boot(25CLK) 1.0.12.18m3
Hardware Version: 7.0
Serial Number: 374781234224574309020022
Firmware Build Time: Aug 30 2012 15:35:46

I've been talking to tech support for almost a week, I have the extreme package, but I am only getting 2up and 30 down. Three different modems and TWC can't get my upstream speeds up. I'm in northeast Ohio.

Any help folks?

the only thing I can think of is upstream utilization issues with an overloaded channel or signal issue can you post your signal stats at 192.168.100.1?

Ping
@rr.com

Ping

Anon

Click for full size
to motorola870

motorola870
join:2008-12-07
Arlington, TX

motorola870

Member

said by Ping :

to motorola870

hm your upstream is 38dBmv for power level which is a little low but not too far from 40dBmv which is a lower end of the recommended range for upstream power levels. I don't think your having a noise issue which would make your upstream channel change to only QAM16.

I think your problem is an over utilized upstream channel (overcrowded) I think channel bonding would help possibly if your node is not maxing out on all of the channels. My area is bonding 4 upstream channels right now. I would assume that upstream bonding will come to your area sometime this year or next.

Ping
@rr.com

Ping

Anon

This has gone on for a week. I am paying for 30/5 and getting 30/2. The techs Arris Gold modem did 50/5, but my sb6141 and two other DOCSIS 3 modems will not get me 30/5 - I'm not a techie, and tier 3 tells me I am "the only one with this problem", at last contact ( yesterday ) I was told this was being bumped to engineering. All I know is I'm not getting what I'm paying for - and I own the modem and do not lease it.

kw0
Premium Member
join:2004-06-12
New Albany, OH

kw0

Premium Member

Click for full size
My levels look just about the same.

Ping
@rr.com

Ping

Anon

PROBLEM RESOLVED

SOLUTION: Restored Linksys E2000 to factory defaults.

My thanks and appreciation to the patients techs at Time Warner Cable.
dowop8
join:2012-10-30
N.E Ohio

dowop8

Member

I just had my 6141 installed. It says under configuration IPv4 Only.

Was it configured wrong?

kw0
Premium Member
join:2004-06-12
New Albany, OH

kw0

Premium Member

said by dowop8:

I just had my 6141 installed. It says under configuration IPv4 Only.

Was it configured wrong?

No
kw0

kw0

Premium Member

Bumping an old thread, but my modem has reverted backwards to the old firmware. I'm showing the 1.0.6.3 stuff now.

kilrathi
Premium Member
join:2005-04-22
Rockaway Park, NY

kilrathi

Premium Member

lol so u got downgraded by the isp

kw0
Premium Member
join:2004-06-12
New Albany, OH

kw0

Premium Member

said by kilrathi:

lol so u got downgraded by the isp

Yes, on a customer-owned modem.

tonyram57
join:2001-11-08
Brooklyn, NY

tonyram57 to kw0

Member

to kw0
said by kw0:

Bumping an old thread, but my modem has reverted backwards to the old firmware. I'm showing the 1.0.6.3 stuff now.

Wait you are telling me that they downgraded your firmware to the buggy 1.0.6.3 yet they won't update it to the newest. They are the worst. What firmware did you have on there and was it the white retail modem. I have the white retail after exchanging it for the black that came with 1.0.6.3. The white retail has 1.0.6.8 and I hope they don't' downgrade it to 1.0.6.3. If they do I will probably go back to my SB5101U or just go down there and get a modem from TWC directly.

kw0
Premium Member
join:2004-06-12
New Albany, OH

kw0

Premium Member

said by tonyram57:

Wait you are telling me that they downgraded your firmware to the buggy 1.0.6.3 yet they won't update it to the newest. They are the worst. What firmware did you have on there and was it the white retail modem. I have the white retail after exchanging it for the black that came with 1.0.6.3. The white retail has 1.0.6.8 and I hope they don't' downgrade it to 1.0.6.3.

I mentioned that earlier in the thread.

»Re: [TWC] Time warner cable and Motorola Surfboard 6141

I have the white one.

tonyram57
join:2001-11-08
Brooklyn, NY

tonyram57

Member

That sucks. Have you had any problems with the modem since the downgrade? Still can't believe that they will downgrade the firmware to something buggy yet they won't update to something that works.

UKEE
join:2012-05-14
Lexington, KY

UKEE

Member

Goes to show that they do indeed send out firmwares to customer owned modems, no matter what bullcrap that the CSR's give over the phone/chat. Not surprising!

hobgoblin
Sortof Agoblin
Premium Member
join:2001-11-25
Orchard Park, NY

hobgoblin

Premium Member

said by UKEE:

Goes to show that they do indeed send out firmwares to customer owned modems, no matter what bullcrap that the CSR's give over the phone/chat. Not surprising!

Modem Firmware updates are way out of the wheelhouse of any CSR or chat employee you may talk to.

Hob

tonyram57
join:2001-11-08
Brooklyn, NY

tonyram57

Member

Your right. I usually only call Level 3 for support but even they are wrong about pushing firmware updates. They say to get them from Motorola which is wrong. Lets just hope TWC pushes 1.0.6.10 to all Motorola modems leased and owned.

kw0
Premium Member
join:2004-06-12
New Albany, OH

kw0 to tonyram57

Premium Member

to tonyram57
said by tonyram57:

That sucks. Have you had any problems with the modem since the downgrade? Still can't believe that they will downgrade the firmware to something buggy yet they won't update to something that works.

It drops every so often. I had a Zoom 5341J that I returned for the same reason. Guess I'm stuck with intermittent service until it sees a firmware update.