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US Telco Support > AT&T > AT&T U-verse > Television signal has been lost

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rickcee11

join:2013-01-27
Douglasville, GA

Television signal has been lost

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I have been getting this error for months. My service is usually out for 1-3 min at a time. It can happen once a day or several times an hour.
Finally had a tech out today. He did NOTHING. Told me everything was fine with my line. Can anyone tell me what is wrong?
to forum · permalink · 2013-01-28 16:21:24 ·

Paralel

join:2011-03-24
kudos:2

That tech is a most likely a liar, and possibly a moron. You have major issues on your line. Your entire upper frequency downstream block is completely missing. Your link is dropping as a result of signal loss and the gateway has a very hard to retraining once it drops. You also shouldn't have a corrected block rate nearly that high. Put in a call to Tier 2 or post in the ATT Direct forum and see if they can get someone out there who isn't an idiot to fix your line.

to forum · permalink · 2013-01-28 19:59:44 ·
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