dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
5241
share rss forum feed


Racom

@comcast.net
reply to PeteC2

Re: [Rant] Comcast Treats Long-Time Customers Like Garbage

said by PeteC2:

Well, I do understand. Nobody likes paying an increase for anything...however, what commodities/services never go up in cost?....

Bandwidth and anything related to moving bits. People costs, like wages and benefits, went up an average of 3 percent in 2012 for US workers. I imagine Comcast employee increases by and large fell along that line, although Brian Roberts and the executive team were probably due for a bounce in 2012 total compensation after taking pay cuts the year prior.

weescotsman

join:2011-10-02
Miami, FL
reply to Geno71
"So unfortunately I think the fellow who said "I'll be getting double speed soon" is incorrect"

you could have googled it to check

»www.pcmag.com/article2/0,2817,24 ··· 5,00.asp

The company said the new Internet options will be available "across many major markets," including Boston, Hartford, Philadelphia, Pittsburgh, Harrisburg, Wilmington, Baltimore, Washington, D.C., Richmond, and New Jersey.

No sure if anyone else can pitch in to confirm but i believe there was a post about it to confirm,

Geno71

join:2012-12-12
Antioch, IL

2 edits
reply to Geno71
Johkal: a couple of those edits were just for typos, and the big one was to clarify earlier in the post (because many people simply will stop reading after one or two paragraphs in our "MMS culture") what I was receiving as a service level. People seemed to think I was getting FiOS or a total of 4Mbps, so I clarified to avoid further problems.

BACK TO BASICS:

This is about:

1) Perpetually increasing prices without even periodic increases in service quality. Only 1 minor speed bump in the last 4 years and one other bump a few years prior to that -- but my rates were much lower then. I think around $49 if I remember right, so I didn't have a problem with it back then.

Today, stuck at the same bandwidth and paying $70+ (climbing yearly), I have a problem with it -- it's unethical.

2) Dishonest billing practices where they claim to "meet you half way" by giving you a one-time credit (which I was willing to live with), and then the very next month pull the underhanded CHARGE BACK for that same credited amount! And on top of that charging me a "late fee" because I paid the "credit adjusted monthly fee" instead of my regular "full" fee.

3) Customer Service agents who routinely dodged my questions about the simple math of how my bill got so screwed up, and ultimately "leaving me on 'chat hold'" instead of doing the right thing and helping me resolve what should've been a simple situation to address, since no service level changes were involved or anything like that.

Sorry guys but there is no rationalizing or excuse-making for any of this stuff with respect to someone who has been a loyal customer for over 10 years. It's a generational thing. Younger people find it acceptable when companies use shady billing practices because it's all they've ever known. Phone companies do it, insurance companies do it, internet companies do it and they all give you the run-around until you get tired of asking for help.

To some of you it's just "normal business". To those of us who remember not so long ago when customers were not treated with bait-and-switch-like tactics, double-speak from reps, and even reps who can't properly speak or understand English... it's not normal or acceptable.

All they have to do, is keep the increases down to a minimum, OR provide addition (incremental) service boosts every couple years, to keep someone like me happy. But they don't do that. They try to have their cake and eat it too.

FiOS: the deal IS... in markets where FiOS is starting up and competing with Comcast service levels, Comcast is taking the 25 Mbps customers (who pay around $72 like I do now), and giving them 50 Mbps upgrades at no extra cost (over time -- it may take a year or two for it to all shake out).

Of course, once they get that 50 Mbps I'm sure they'll start up with the $3-5 annual increases just like always and claim "it's necessary to pay for all these facility upgrades", but of course those upgrades happened a long time ago. Those customers getting a boost to 50 Mbps... it has nothing to do with a structural upgrade of Comcast's systems. They're simply "turning up the water pressure" and allowing customers to enjoy more bandwidth, that has been available in their area for many years (just not "turned on").

Geno71

join:2012-12-12
Antioch, IL
reply to Geno71
Also Re: FiOS - I will not get that 50 Mbps (Comcast) service boost we've mentioned, because I live near Chicago, where Verizon sold their license to some podunk internet company, who never implemented FiOS and is now apparently going out of business.

Very convenient for Comcast, and pretty strange (don't you think) that Verizon would just walk away from such a hugely lucrative market? Hell, even if they price fixed the way they do with AT&T and Sprint for mobile data plans, they'd still stand to make a mint.


pflog
Bueller? Bueller?
Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3

1 recommendation

It sucks, but this Economics 101: Supply and Demand.

If there is no competition in the area, they're under no obligation to incur the cost of upgrading the equipment to provide faster speeds. Comcast is a publicly traded company, and as such their allegiance lies with their shareholders, not with the average consumer. Again, it sucks, but that's just the nature of big business, sadly.
--
"I drank what?" -Socrates


JohnInSJ
Premium
join:2003-09-22
Aptos, CA
reply to Geno71
said by Geno71:

You guys are overlooking the fact that it does not cost Comcast one penny extra vs. last year or the year before to deliver my service.

This assumption ignores reality.
--
My place : »www.schettino.us


hortnut
Huh?

join:2005-09-25
PNW
kudos:2
Reviews:
·Comcast
reply to Geno71
I have come to the conclusion that different portions of Comcast's Territory yield different results as to Tech Support and/or problems with Infrastructure.

In my area - the Pacific NW, I have had relatively little problem with speeds and dealing with Tech Support. For that I am thankful. Most phone techs are local.

History- First in my area to get Cable Broadband with @Home, later taken over by ATTBI and then Comcast. First had it in 1999 or so. And been with Comcast in some shape or form since. First speed was 1.5. Not sure of the cost.

Chat Support - used once, and will never use it again. It is a waste of time and for the lazy in my opinion. Voice to voice is faster and one can "read" the other party on the line, much better.

Price - It does irritate me, that Comcast offers a special low initial price and then when promo is over, it price seems to jump fairly high. But depending upon what level of service one has, it just takes a call to get a lower price. It is a hassle, but part of the game.

Price Increases - Everyone increases the price without the benefit of any other additional services or speeds. A box of Kroger brand corn flakes is almost 50 cents more today than it was in July without better taste, more volume or anything else added. I do not like it, but have little other alternatives other than DSL, which in my area has its pluses and minuses. Take a gander at the article on the front page of this site today: »Time Warner Jacks Rates Up to 17.6% in Los Angeles "Time Warner Cable has informed Los Angeles area residents that they'll be seeing price hikes as high as 17.6% on broadband and television services."

Your Speeds and other performance complaints
- As to your complaint that you are paying for 20 or 25 and not getting it, what have you done to determine what you are actually getting the Speed you are paying for? Posted Signal Levels, Posted Speed Tests, Do you have the latest Modem to take advantage as to latest technology. Have you run the steps outlined in this FAQ and posted required information? -

»Comcast High Speed Internet FAQ »How To Get Help! You may wish to start a new topic, referencing this thread. There are a lot of knowledgeable folks here that are willing to help. They, like me, are just simple users and not associated with Comcast, other than customers.

If I may suggest, based on you first post and subsequent posts, that you go back and address your Speed Complaints.

hth

medbuyer

join:2003-11-20
Pearland, TX
kudos:4
reply to JohnInSJ
said by JohnInSJ:

said by Geno71:

You guys are overlooking the fact that it does not cost Comcast one penny extra vs. last year or the year before to deliver my service.

This assumption ignores reality.

I wonder where he got that assumption...

cost of everything goes up, not down and is true for everything. simple economics

to the OP:

can you tell us what speed did you have back then 11 years when you started with Comcast?


NetFixer
Bah Humbug
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage
reply to Geno71
What's the problem here? Why are so many posters offering advice to the OP? The thread title clearly says [Rant]. Let the OP enjoy the opportunity to rant.

Personally I am looking forward to reading the upcoming [Rant] about the new WISP service.
--
A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.

When governments fear people, there is liberty. When the people fear the government, there is tyranny.


Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
kudos:10

1 recommendation

I have personally & seen other members steer people from "Rants" to solutions.


DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:20
reply to Geno71
Does your modem look like this? Maybe in black?

Ubee U10C018


Which Ubee modem does yours look like?
»www.ubeeinteractive.com/products ··· ts/cable

Can you post a screenshot from »192.168.100.1 ?


NetFixer
Bah Humbug
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage
reply to Johkal
said by Johkal:

I have personally & seen other members steer people from "Rants" to solutions.

In this case, the OP has stated that a solution has already been found. I guess that my libertarian philosophy just tells me that when someone explicitly says that they don't need or want help...
--
A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.

When governments fear people, there is liberty. When the people fear the government, there is tyranny.

cferro

join:2003-07-27
Jersey City, NJ
reply to NetFixer
Some people will never be happy with anything.

Cablejim1087

join:2012-09-21
Bath, ME
reply to Geno71
If you have sent any correspondance to Ed Snider he doesnt own or run Comcast its Brian Roberts.


ArrayList
DevOps
Premium
join:2005-03-19
Brighton, MA
reply to pflog
well said.

Geno, you just need to leave Comcast if you don't think they provide a service worth paying the price they want for it.


hortnut
Huh?

join:2005-09-25
PNW
kudos:2
Reviews:
·Comcast
reply to NetFixer
There is a Rants, Raves and Praise Forum on the Site, maybe it should have been moved to there at the onset.

You are aware of it, as are all of the regulars, but anyone coming to this thread via a Google or other search for the 1st time, may be a little confused as to the purpose of this site and its forums, in my opinion. And what this site has to offer.

»Rants, Raves, and Praise

But after reading the OP several times, saw that the Speed Issues had not been addressed.

Since this Forum is more about fixes, thought it time to offer steps for solution. OP had not posted anywhere else.

Geno71

join:2012-12-12
Antioch, IL

1 edit
reply to ArrayList
John in SJ / asjamias: no, my comment that it does not cost Comcast (in this specific location) $3 extra every year to deliver the same level of service, is fundamentally correct. The infrastructure upgrades in this area were done long ago and haven't been upgraded again since. At that time the bill went up maybe $4 or $5 a month I think, and I understood the reasoning for that and did not complain about it.

In fact as they pay off all those facility costs (maintaining the same number of employees in the area basically), their overall costs likely go down a little bit for delivering service to existing areas where no further digging / installing / etc needs to be done. At worst it's probably a wash. Cost of wages rise VERY slightly for customer service people and the like (in fact avg worker wages have barely kept pace with inflation the last 20 years - look it up), while the cost of the facilities go down over time.

No one here addresses the core concern though, because you can't do so without using rationalizations like "it's just business" and "it's not illegal" and "you should just accept it and leave". I never said it was illegal or that other businesses don't have similar practices of annually boosting fees without some type of regular, incremental improvement to the service. I said it is unethical, and it is.

Dr Drew: why do you ask? The modem is DocSis 3. As stated multiple times, I AM getting the amount of bandwidth allocated by the plan. This is not a connectivity issue or a "I'm getting half of what they said I would get" issue. The upgrades I'm talking about are hypothetical / related to what Comcast is doing in Verizon markets. And no, now that Verizon has mysteriously abandoned one of the largest markets in the country, Comcast has no reason to do anything but continue screwing people who readily accept it as "normal".

I will be leaving sometime this spring, once I have more time to look into the options. I even thought about paying the $150/month or whatever it is to get their business speeds but let's be real... the same people will be answering the phones and chat lines. We're all just numbers, not people.

Hortnut: You may well be right about people in different regions getting different quality service. That seems to be the case (that the west coast customers claim a better experience), and it makes sense given there is more access to broadband providers out there / more choice. Comcast has to play ball and bill people ethically, not bait and switch on credits, etc. (Another thing no one has addressed because there is no excusing it...)

I'm glad you guys are happy (truly) with your level of service. I wish someone from Comcast had made an effort to value me as much as they evidently value you.

BTW I didn't realize there was a dedicated rants forum. I just categorized the message as rant so it would go to the right place, etc. If there's one place for rants and messages categorized as such aren't placed there that's on DSLRR. But sorry if the placement is confusing. As for Google people, not sure what you mean. Either someone comes in here and reads the OP and tries to comprehend or they don't, instead skimming around and trying to offer solutions based on partial information about the problem.

medbuyer

join:2003-11-20
Pearland, TX
kudos:4
said by Geno71:

John in SJ / asjamias: The infrastructure upgrades in this area were done long ago and haven't been upgraded again since. At that time the bill went up maybe $4 or $5 a month I think, and I understood the reasoning for that and did not complain about it.

In fact as they pay off all those facility costs (maintaining the same number of employees in the area basically), their overall costs likely go down a little bit for delivering service to existing areas where no further digging / installing / etc needs to be done. At worst it's probably a wash. Cost of wages rise VERY slightly for customer service people and the like (in fact avg worker wages have barely kept pace with inflation the last 20 years - look it up), while the cost of the facilities go down over time.

how do you know that the infrastructure hasnt been upgraded since? 11 years ago, there wasn't any Docsis 3.0.

you can never pay off facility costs as it needs maintenance done by qualified people or engineers that needs to get paid to be able to deliver the service you are subscribing to...

and just like what we do in manufacturing, we maintain machines to be able to keep it running and making parts, re-tooling them, upgrading etc. to be able to meet the demand for current and newer parts and that's not even including the engineers, electricians, machinists etc. that we need to pay to run those machines...

you run a small business, you should know that...not unless you dont run a business that doesnt run on any machines at all.

you're getting the speed that you are paying for. all your gripe is about fees which is the cost to run their business. if you don't like it, you can jump ship anytime.

what you think is unethical won't be able to pay or feed a family just like yours.


DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:20

2 edits

1 recommendation

reply to Geno71
said by Geno71:

The infrastructure upgrades in this area were done long ago and haven't been upgraded again since. At that time the bill went up maybe $4 or $5 a month I think, and I understood the reasoning for that and did not complain about it.

Maybe the outside cables and amps haven't been replaced in awhile...

At the very least the CMTS has been upgraded relatively recently to DOCSIS 3... not to mention the routers upstream of it and interconnects between them. In 11 years, it's probably 4-5 generations of gear that have been installed and replaced in the local headend and network.

With DOCSIS 3 comes increased maintenance requirements to keep those multiple channels clean and usable... but that's another topic.
said by Geno71:

Dr Drew: why do you ask? The modem is DocSis 3. As stated multiple times, I AM getting the amount of bandwidth allocated by the plan.

Actually you never stated you had a DOCSIS 3 modem on this thread and the only mention of modems from you I can find on other threads just says you have a Ubee modem with no markings other than MAC address and serial number: »Re: [Rant] Chicago Area HSI: Paying $70/mo for less than 30Mb/s

Your first post here says "Internet-Only (I am at the Performance 20-25 Mbps tier AFAICT -- no part of this involves a service level change), been a customer for a little more than 11 years now I think". AFAICT means "as far as I can tell". I take that to mean you're not sure what tier you have. Performance tier can be 20 mpbs down / 4 mpbs some reports of 24down/4up depending on the area, but the the tier should really be listed on your bill or account. The tier you're receiving shouldn't be a "AFAICT" issue.

The other part is the Performance tier wasn't 20 mbps down / 4 mbps up 11 years ago.
In 2012, Performance was upgraded to it's current speeds for most:
»Here's Comcast's Coming Speed, Pricing Lineup
In 2010 it was upgraded to 15 down / 2 up:
»Comcast Shaking Up Speed Tiers (Again)
In 2008 the Performance tier was 6 down / 1 up:
»We've Got Exclusive Details On New Comcast Speeds, Prices
In 2005 the Performance tier was 4mbps/384kbps:
»news.cnet.com/Comcast%20to%20rai ··· 306.html
In between all the bigger upgrades, minor speed bumps have occured.

So from mid 2005 to today, 7 years, the Performance tier has gone from somewhere around 4/.384 to at least 20/4 if not slightly more. Seems like incremental, regular increases in performance to me.

If you want lower prices, downgrade to a lower tier. It'll still be faster than what you had 11 years ago or 5.
--
Two is one, one is none. If it's important, back it up... Somethimes 99.999% availability isn't even good enough.

medbuyer

join:2003-11-20
Pearland, TX
kudos:4

1 edit
excellent post DrDrew See Profile!

he didn't pay attention to the speed bumps he got...he only looked at the price since he may have thought and felt like the speeds were the same to him...

he may not know it too but he may have a defective or outdated modem to which may have affected his speeds in his other posts that's why he just can't get the satisfaction he's looking for.


dnoyeB
Ferrous Phallus

join:2000-10-09
Southfield, MI
kudos:1
reply to Geno71
They have a management problem. They are of an old philosophy that suggest to do special treatment to get new business. They don't have much of a retention plan.

Plus, they give lost of power to phone reps. So if you happen to have a good rep in your area, then you will get better deals and tend to stay a customer. If you don't get good reps you will get the corporate line and standard bad treatment then you will not be a customer. That right there is a management problem.

Plus, if there is local competition you will get lower rates. Comcast lives in the past and still acts like we can't see the cheap prices they offer next door. They are somewhat like Apple. When the critical mass of competition arrives, it will be too late for them to be saved.
--
dnoyeB
"Then said I, Wisdom [is] better than strength: nevertheless the poor man's wisdom [is] despised, and his words are not heard. " Ecclesiastes 9:16


pflog
Bueller? Bueller?
Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3
said by dnoyeB:

Comcast lives in the past and still acts like we can't see the cheap prices they offer next door. They are somewhat like Apple. When the critical mass of competition arrives, it will be too late for them to be saved.

They know you can see the different prices, but the average Comcast subscriber may not know. And even still, Comcast doesn't care, because there is 0 incentive for them to provide a level playing field of service when some areas' competition has their top speeds at your entry level speeds.
--
"I drank what?" -Socrates

Geno71

join:2012-12-12
Antioch, IL

1 edit
reply to Geno71
I half wonder if some of you are Comcast employees trolling me, asking me over and over things I've already answered, to try and rile me up / draw away sympathy. Wouldn't put it past them. lol

Read and comprehend. I've answered all relevant questions multiple times, but not ONE person has answered my question. When stuck at a given Mbps, for how many years should the billing increase (and by how much) with no equivalent improvement in service?

What do you guys think? Is $80 too much? Tell me where it's reasonable for me to start complaining, in the sense that you think it would be too much money for 20+Mbps and no increase in speed over 4 + X years.

Any takers? lol

What about the bait-and-switch billing? Anyone got a clever answer for that? All my fault they suggested a solution of a one-time credit, then I agree, then I pay the adjusted amount, then they charge the credit back the next month plus a late fee (as if i never paid the prior bill)? Common, what's the rationalization there?

Drew: I was not trying to be antagonistic but I never even brought the modem up until you did. Now you're changing the question.

You asked what my modem was, I said it was DocSis 3 type (still curious why you asked), but that the advertised speed was not the issue (and that I had already mentioned speed was not the issue). That the issue is, at some point, after a number of yearly increases, it's not unreasonable to expect small boosts in speed so that you "get what you pay for" over time. Would +2Mbps/year be unreasonable to expect. What about +2Mbps every other year? Just way too big a burden on Comcast?

Asjamias: you're wrong and that's all I'll say about it. Read and comprehend. I've paid close attention to my speeds (And fees) the whole time... and began to notice an unsettling trend. That's the WHOLE POINT.

Geno71

join:2012-12-12
Antioch, IL
reply to dnoyeB
dnoyeB and pflog: I think you're both basically correct. Their management and customer retention philosophy is a joke. It amounts to: sucker them in with great sign-up rates, then increase the annual billing over a period of years with only modest increases in speed every few years apart... and when they get fed up, let them leave because you have a cable monopoly in every market you serve.

Proof of this is the multitudes of people (many who post here), who simply get fed up, cancel service, wait a while, and sign up again to get the lower rate and start at "ground zero" for the "fee escalation game". Maybe I'll do that and let you all know how it goes. Might as well try to game them back.

(That part is the government's fault, just like it's their fault for allowing price fixing schemes among cellular data plans... oh I must be crazy for complaining about that too. I'm just the paying customer is all. lol)


medbuyer

join:2003-11-20
Pearland, TX
kudos:4
reply to Geno71
said by Geno71:

Asjamias: you're wrong and that's all I'll say about it. Read and comprehend. I've paid close attention to my speeds (And fees) the whole time... and began to notice an unsettling trend. That's the WHOLE POINT.

you know what, whatever explanation we give you either right or wrong in what we think or what you think, you may never be satisfied or get the right answer.

you're mind got too polluted with how much you hate Comcast for what you're paying for the service they provide.

I do hope you really move on to another service provider and get the satisfaction you're looking for price wise and speed wise.


Drunk
Premium
join:2010-11-16
Elizabethtown, PA
reply to Geno71
said by Geno71:

Proof of this is the multitudes of people (many who post here), who simply get fed up, cancel service, wait a while, and sign up again to get the lower rate and start at "ground zero" for the "fee escalation game".

How long do you have to wait to get the "new customer" deals?


JohnInSJ
Premium
join:2003-09-22
Aptos, CA
reply to Geno71
said by Geno71:

John in SJ / asjamias: no, my comment that it does not cost Comcast (in this specific location) $3 extra every year to deliver the same level of service, is fundamentally correct. The infrastructure upgrades in this area were done long ago and haven't been upgraded again since. At that time the bill went up maybe $4 or $5 a month I think, and I understood the reasoning for that and did not complain about it.

Inflation alone, let alone increases in energy costs, increases in human expenses, and maintenance of existing infrastructure will drive the cost to comcast up to deliver the exact same service to you year over year.

Fundamentally, your assertion is wrong.
--
My place : »www.schettino.us


hortnut
Huh?

join:2005-09-25
PNW
kudos:2
Reviews:
·Comcast
reply to Geno71
said by Geno71:

You know it's a bit of an OT comment in my own thread but I have noticed everyone from customer service people to regular customers in places like this, routinely skip over the majority of details in every post then offer an opinion.

You guys are overlooking the fact that it does not cost Comcast one penny extra vs. last year or the year before to deliver my service. In fact because of capital costs being paid off in my area over time it probably costs them LESS than it used to maintain and deliver the facilities that make this service possible.

People need to expect more for their money over time and not stay silent. Simple as that. Otherwise you're going to be a generation of people who get screwed by everyone from insurance to internet.

Nothing I'm suggesting here is unreasonable.

In my area they have completed the DOCSIS 3.0 upgrades and now I am getting 4 channels down and 2 up on a new Modem they provided on HSI. I am also getting more TV Channels today than I got in 1999 when I first had Comcast.

I do know the above costs money as well as wage increases and other cost of doing business items. Plus there are the increased carriage fees.

I was one of the first in my neighborhood to get the only Broadband available in 1999 from @Home, next taken over by ATTBI and then a bit later Comcast. I was thrilled to get 1.5M vs Dialup at 26.4k!

And I really do not see where you have offered any worthwhile suggestions or a plan to lower costs to subscribers.

And I have been around long enough to recall when I could get gas for $.249 per gallon [or put another way, a Quarter per gallon]. $4.00 to fill up my car at the time. I get the same, if not better Customer Service today than I got 30 years ago. I know how to get it. I have lots more experience and do not need to be whiny with the CSR's on the phone.

Have not run into any bait and switch. Just a couple of months ago added to my service and it was painless. Got what I wanted and more.

I could go with DSL, and others, but do not consider CenturyLink to be viable for me at this time. And since I need Broadband, I have made a choice.

Good luck with your next provider.


hortnut
Huh?

join:2005-09-25
PNW
kudos:2
Reviews:
·Comcast

1 edit
reply to Geno71
said by Geno71:

Hortnut: You may well be right about people in different regions getting different quality service. That seems to be the case (that the west coast customers claim a better experience), and it makes sense given there is more access to broadband providers out there / more choice. Comcast has to play ball and bill people ethically, not bait and switch on credits, etc. (Another thing no one has addressed because there is no excusing it...)

As for Google people, not sure what you mean. Either someone comes in here and reads the OP and tries to comprehend or they don't, instead skimming around and trying to offer solutions based on partial information about the problem.

I think I am seeing where the problem begins - many assumptions on your part.

There are not a lot of choices where I am. Lines down my street: there is Comcast and DSL through CenturyLink for me and most folks here. On the DSL, there may be other ISP's, but they run over CL's lines. I understand that is true in many areas throughout the country. [at turn of century did tech support for uswest for a couple of years, started when only 'live' city was Phoenix].

Do not understand the repetitive comments on bait and switch. Has never happened to me, nor have I read any comments from anyone else over the years complain about it here.

Sometimes the first bill is confusing with all the credits and billing into the next billing cycle. Or the same happens when service levels are changed with adds/deletions. Especially in the middle of a billing cycle. I just added services and the last bill, took a bit of studying to determine if all was correct. A little work on my part and my responsibility.

As to your OP, I have read it several times and just do not get it.

BTW - I do not work for Comcast, never have.

I have my own Business that has suffered through this recession. I produce a product that requires raw materials, and increases in oil prices has wreaked havoc, while there exists pressure to keep the sale price of my product at a certain level. So I do understand market processes and the ying and yang of things.


PeteC2
Got Mouse?
Premium,MVM
join:2002-01-20
Bristol, CT
kudos:6
reply to Racom
said by Racom :

said by PeteC2:

Well, I do understand. Nobody likes paying an increase for anything...however, what commodities/services never go up in cost?....

Bandwidth and anything related to moving bits. People costs, like wages and benefits, went up an average of 3 percent in 2012 for US workers. I imagine Comcast employee increases by and large fell along that line, although Brian Roberts and the executive team were probably due for a bounce in 2012 total compensation after taking pay cuts the year prior.

...and there you go! So bandwidth and related service did go up in cost, if the associated employees had any rise in wages/benefits (Particularly if their health-care costs increased like mine did last year...that would account for well over that 3% figure).

Tomato's pretty much grow the same year after year, however the costs incurred for planting, maintaining, harvesting, and then transporting most certainly do not remain static...and historically, they go up.

The real issue would be is the price increasing beyond normal market forces or not...I don't even begin to pretend that I have the answer to that, but I suspect that based on usage and actual number of customers, broadband access prices are not that onerous.

Actually, I do not have a single friend, associate, or family member that does not have some kind of broadband access. That would lead me to think that either (a. One can not live without broadband access - which clearly is not true, or (b. Broadband access prices are at least within reason for most folks, as I associate with a fairly wide range of people with a fair spread of income levels.
--
Deeds, not words