reply to Geno71
Re: [Rant] Comcast Treats Long-Time Customers Like Garbage I'm not understanding what tier you had & what you have now.
If you have Preferred 12/2, then your previous tier would have been 6/1. So, they doubled your speeds. If you have Preferred 20/4, then your speed would have been 12/2.
Note: OP updated post declaring tier speed.