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Webslingerac

join:2004-05-01
canada

Time for a stop sell on McNicoll POI?

mcnicoll1.cable.teksavvy.com

Bad node balance?




28/1

Motorolla SB6120

Happens around prime time over the past week.

Channel ID 1 2 3 4
Frequency 591000000 Hz 597000000 Hz 603000000 Hz 609000000 Hz
Signal to Noise Ratio 37 dB 37 dB 37 dB 37 dB
Downstream Modulation QAM256 QAM256 QAM256 QAM256
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
1 dBmV 1 dBmV 0 dBmV 0 dBmV

Upstream Bonding Channel Value
Channel ID 5 1 2 6
Frequency 22096000 Hz 31296000 Hz 25296000 Hz 38596000 Hz
Ranging Service ID 88 88 88 88
Symbol Rate 2.560 Msym/sec 2.560 Msym/sec 2.560 Msym/sec 2.560 Msym/sec
Power Level 39 dBmV 40 dBmV 39 dBmV 41 dBmV
Upstream Modulation [3] QPSK
[3] 16QAM
[2] 64QAM
[3] QPSK
[3] 16QAM
[2] 64QAM
[3] QPSK
[3] 16QAM
[2] 64QAM
[3] QPSK
[3] 16QAM
[2] 64QAM

Ranging Status Success Success Success Success

Signal Stats (Codewords) Bonding Channel Value
Channel ID 1 2 3 4
Total Unerrored Codewords 101627106254 88741491688 88741491956 88741491682
Total Correctable Codewords 1197 1218 1034 1331
Total Uncorrectable Codewords 1462 1412 1468 1594


chaos1105

join:2004-01-18
kudos:1
Scarlett POI is slower that usual too! (I'm on 28/1).



TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
reply to Webslingerac
I believe we have some upgrades planned. We are also gearing up for Aggregated so that should help as well... Help is on the way.

Thanks for being patient with us.

Cheers,

Andre
--
TSI Andre
Director of Service Delivery

TekSavvy Website | TekSavvy Blog


chaos1105

join:2004-01-18
kudos:1
What's the timeline?


TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
reply to Webslingerac
I don't have that yet.

Webslingerac

join:2004-05-01
canada
reply to TSI Andre
said by TSI Andre:

We are also gearing up for Aggregated so that should help as well...

Are you able to provide me with a general or vague timeline for aggregated on McNicoll?

I mean I could jump ship to Start like others are, but I do kinda like how you guys stand up against Bell and Rogers for consumers and are generally responsive to network issues.

On the other hand, I don't like losing 10 Mbps during prime time.


TSI Andre
Got TekSavvy?
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join:2008-06-03
Chatham, ON
kudos:24
reply to Webslingerac
I totally hear you.

Let me reach out and get back to you soon (tomorrow ish)


HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21
Reviews:
·TekSavvy DSL
·TekSavvy Cable



Comstock isnt too fresh either, can't pull even 28meg and the graph is jumpy as hell...
--
F**K THE NHL. Go Blue Jays 2013!!!


Robleh

join:2009-07-14
canada
yup noticed i get 20mbps down now on scarlett poi


TypeS

join:2012-12-17
London, ON
kudos:1
Reviews:
·TekSavvy Cable
Welcome to the ugly downside of cable internet.

How does VDSL fair in Toronto?

said by Webslingerac:

said by TSI Andre:

We are also gearing up for Aggregated so that should help as well...

Are you able to provide me with a general or vague timeline for aggregated on McNicoll?

I mean I could jump ship to Start like others are, but I do kinda like how you guys stand up against Bell and Rogers for consumers and are generally responsive to network issues.

On the other hand, I don't like losing 10 Mbps during prime time.

Going with another TPIA won't guarantee you will get faster speeds, the congestion could be because TekSavvy's POI is overloaded or Rogers has oversubscribed some of their newer speeds.

Anyone reading the TekSavvy forums have a Rogers internet account that could give us a speed test during prime time?


creed3020
Premium
join:2006-04-26
Kitchener, ON
kudos:2
Reviews:
·TekSavvy Cable
reply to Webslingerac
I did several speedtests last night around 8PM and maxed out at around 15-20 Mbps in Kitchener. Definitely seeing some slow down but not to the point that I'm too concerned. I do expect a certain level of oversell but once it drops below 10Mbps consistently we have a major problem on our hands.

InvalidError

join:2008-02-03
kudos:5
reply to TypeS
said by TypeS:

Going with another TPIA won't guarantee you will get faster speeds, the congestion could be because TekSavvy's POI is overloaded or Rogers has oversubscribed some of their newer speeds.

That is a silly idea, Rogers "oversubscribing their newer speeds" since all practical networks are oversubscribed by design and necessity. Being able to get full speed only means that there is no congestion (at least not in your critical path) at that moment in time.

A small HSF node has ~150 customers and at 10Mbps each, that's already 1.5Gbps if everyone used the internet at the same time. Even if the cell had 12 QAMs (most only have 8), you still have 3:1 oversubscription. If you toss new speeds in, the oversubscription is likely closer to 7:1 for 12-QAM or 10:1 for 8-QAM nodes.

TSI has/had over 60k people on DSL. At an average speed of 5Mbps, that would require 300Gbps of interconnect with Bell but TSI only has ~30Gbps including near-future upgrades. That's 10:1 oversubscription at TSI's end.


vsavulian
Premium
join:2002-11-26
ON
reply to TypeS
I'm in Richmond Hill with a dual setup, Teksavvy Extreme (28/1) and Rogers Express (25/2), both on DOCSIS 3 modems.

In the evening the Teksavvy line averages 18Mbps and the throughput graph looks like an EKG after a heart attack.

The Rogers line doesn't skip a beat with constant downloads in the 26.5Mbps range.

bdoyledimou

join:2002-08-20
Markham, ON
reply to Webslingerac
I will be seriously disappointed if i get back into the sub 80% service level again -- i have diligently paid for twice the speed i have been receiving (paying for 28 getting at most 14) for a year and a half before the upgrade and now it's been 4 months and it's slowing down again? There is no way i am going to pay full price for half service again.


noemails

@bell.ca
reply to Webslingerac
teksavvy has no control over the congestion at any node,...do you think rogers has a stop sale...no its a teksavvy issue they dont have the capacity..dont screw this up teksavvy is the place to place the blame...same as with dsl slowdowns...yes we order more capacity....your playing catch up and you should ordertwice as much at a time if you can afford it....sell your customer base hold onto your enterprise clients and pocket the money...your business plan stinks and the money you throw at it is never going to work

Webslingerac

join:2004-05-01
canada
mcnicoll1.cable.teksavvy.com [24.246.55.122]
mcnicoll6.cable.teksavvy.com [24.52.255.153]

3rd and 4th hops

InvalidError

join:2008-02-03
kudos:5
reply to noemails
said by noemails :

your playing catch up and you should ordertwice as much at a time if you can afford it....

The problem is that non-aggregated access will be discontinued this year so every dollar invested in it is becoming one more dollar down the drain to delay switching to aggregated.

At this point, I'm guessing TSI's game is minimizing losses/costs until they are forced to go aggregated - they may not get to run their new Rogers links long enough to make a profit off of 'em but this is still less expensive than aggregated rates between now and whenever they may be forced to switch.

resa1983
Premium
join:2008-03-10
North York, ON
kudos:10

1 recommendation

TSI already has a plan with Rogers set up (contracts are resolved) to switch over to agg by end of this year POI by POI.

»Re: Start.ca VS Distributel

quote:
For Rogers, we simply have a massive migration to do and it's just not simple. We have agreements that need to be dealt with for the existing gig links that would all be dropped if we migrated.. Rogers is working with us to come up with a plan. We met with them last week and we have a plan to begin by enabling the rest of their POIs first, sometime in Feb or March, then start migrating one POI at a time over to the aggregated model and by end of year we should be fully migrated.
Likely they'll switch congested POIs over first for users.
--
Battle.net Tech Support MVP


Perma

join:2011-12-20
reply to Webslingerac
London is looking good!


Webslingerac

join:2004-05-01
canada
reply to InvalidError
said by InvalidError:

said by noemails :

your playing catch up and you should ordertwice as much at a time if you can afford it....

The problem is that non-aggregated access will be discontinued this year so every dollar invested in it is becoming one more dollar down the drain to delay switching to aggregated.

At this point, I'm guessing TSI's game is minimizing losses/costs until they are forced to go aggregated - they may not get to run their new Rogers links long enough to make a profit off of 'em but this is still less expensive than aggregated rates between now and whenever they may be forced to switch.

Well in the interim, TSI, please put in a stop-sell on McNicoll until congestion during prime time is resolved. Please do this for your existing customers.


TSI Andre
Got TekSavvy?
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join:2008-06-03
Chatham, ON
kudos:24
reply to TSI Andre
Nothing yet but I haven't forgotten.

Webslingerac

join:2004-05-01
canada
said by TSI Andre:

Nothing yet but I haven't forgotten.

Okay, would you please ask someone at TSI to consider a stop-sell on McNicoll until upgrades are implemented? Also, if CNOC wins against Rogers without any upgrades from TSI, I can't see prime time getting any better on this POI.

Thank you for your consideration in this matter.


Jayar

join:2005-01-16
Reviews:
·TekSavvy Cable
reply to Webslingerac
Mmm yeah if a stop-sell isn't put in place because upgrades are being anticipated, I'm jumping ship. As much as I think the service has improved over the course of a year, TSI + Rogers have had a terrible track record when it comes to fulfilling upgrades and I'm definitely not going through that crap a fourth time now that there's Start.

koreyb
Open the Canadian Market NOW

join:2005-01-08
East York, ON
Reviews:
·VMedia
·Rogers Hi-Speed
reply to Webslingerac
I think we are at the point now, instead of upgrading non-agg poi's it makes more sense to just move to aggregated. Much easier to manage for TSI, and order upgrades.

I have a feeling though with the pure amount of pois suddenly having speed issues, there is something much bigger/broader going on.

Either every POI is getting hit all at once, ROGERS has messed with something, or TSI's network as whole on the backside is getting overloaded, or something else. It seems odd that all of a sudden MULTI POI's are having issue, not just one. Rogers customers don't seem to be complaining, and by some on here with both rogers and TSI, it seems to be isolated to TSI.

If this is a capacity issue, due to not looking ahead on the fault of TSI, they need to explain why they just can't seem it project this. It's getting very rediculous if that's the case.

If it's something else, on Rogers or their end, this needs to be addressed, sooner than later.

This has nothing to do with the technology, or we would see all cable providers effected. It's to do with either technical fault, inability to project, or just pure incompetence on either ROGERS or TSI's end.


InvalidError

join:2008-02-03
kudos:5

1 recommendation

said by koreyb:

It's to do with either technical fault, inability it project, or just pure incompetence on either ROGERS or TSI's end.

Or TSI trying to do a balancing act to avoid over-spending on keeping non-aggregated alive while they buy time for their aggregated transition.

While aggregated should be much simpler for upgrades and management, the tariff rates are ~8X higher so it is understandable that TSI is not exactly in a hurry to switch over.


TwiztedZero
Nine Zero Burp Nine Six
Premium
join:2011-03-31
Toronto, ON
kudos:5
reply to resa1983
said by resa1983:

Likely they'll switch congested POIs over first for users.

Its a very nice well meaning thought. If that is at all in the strategy that gets implemented during the POI to APOI transition - wonderful.
Heres hoping!
--
----|- From the mind located in the shadows of infinity -|----
Nine.Zero.Burp.Nine.Six
Twitter = Twizted Zero
Chat = irc.teksavvy.ca

HKPolice

join:2002-08-09
Scarborough, ON
reply to Webslingerac
I don't think TSI will be stop selling anytime soon. I remember how bad it got last time they did. I was barely able to break 500KB/s (4Mbit) during peak hours.

Time to switch ISPs until TSI goes aggregated end of this year.

koreyb
Open the Canadian Market NOW

join:2005-01-08
East York, ON
Reviews:
·VMedia
·Rogers Hi-Speed
reply to InvalidError
said by InvalidError:

[
While aggregated should be much simpler for upgrades and management, the tariff rates are ~8X higher so it is understandable that TSI is not exactly in a hurry to switch over.

One of the decisions the CRTC is coming out with is the rates.. The interim rates are too high I agree.. but they are not yet in stone. At this point, pissing off customers and have them run to other options could be far worst.


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
reply to HKPolice
Hey gang,

Not ignoring this thread. Been trying to nail down timelines so I could report back..

What's going on is that the POI end of things is fine. We've had more signups than expected this month but we had plenty on the POI end to accommodate. What's happened though is that some of the reshuffling on the ten gig links, where all the POI links aggregate back together, hasn't happened yet. What we have as a result is one backhaul link that's got too much load and another that's got less load. We also have another 10gig link that's getting installed nearly in parallel. In the last three months we've actually ordered something like 30+ links... That's the scoop. Should be fixed soon. I'll keep updating as things progress on the new links.
--
Marc - CEO/TekSavvy

koreyb
Open the Canadian Market NOW

join:2005-01-08
East York, ON
Reviews:
·VMedia
·Rogers Hi-Speed
said by TSI Marc:

Should be fixed soon. I'll keep updating as things progress on the new links.

Soon as in ROGERS version of "SOON" or a soon you have control over? The ROGERS version usually means months to a year... Sorry if I don't sound too positive about the word "SOON"