| reply to TwiztedZero
Re: Time for a stop sell on McNicoll POI? Well, my friends who live in my neighborhood who I've recommended Teksavvy too, seems to report slow services as well.  |
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| reply to TSI Marc
said by TSI Marc:I hear ya. I'm trying to nail down a timeline but 1-3 weeks is my best guess right now. We have physical assignments for the new 10 gig link. So it's close.
Sticking around with Teksavvy right now is a pretty painful decision on the McNicoll POI at the moment.
28/1
SB6120
I'm not sure how much more of this I can take during prime time. |
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 TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | Expecting an upgrade tomorrow morning. Lets see if that solves it.
--
Marc - CEO/TekSavvy |
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| reply to Webslingerac
Just in case things should go wrong and things don't go as planned, I've found a nifty little guide to help people through the troubles of no internet. This should get you started.
 |
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Reviews:
 ·TekSavvy Cable
| reply to TSI Marc
said by TSI Marc:Expecting an upgrade tomorrow morning. Lets see if that solves it.
»www.youtube.com/watch?v=8IIrf_JSuQk |
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| reply to MrMazda86
said by MrMazda86:Just in case things should go wrong and things don't go as planned, I've found a nifty little guide to help people through the troubles of no internet. This should get you started.
Sorry, internet's too slow. Can't load picture. |
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1 edit | Better than last night, but this is still worse than when I originally posted:
and
Downstream Bonding Channel Value
Channel ID 1 2 3 4
Frequency 591000000 Hz 597000000 Hz 603000000 Hz 609000000 Hz
Signal to Noise Ratio 36 dB 37 dB 37 dB 37 dB
Downstream Modulation QAM256 QAM256 QAM256 QAM256
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
-1 dBmV -2 dBmV -2 dBmV -2 dBmV
Upstream Bonding Channel Value
Channel ID 5 1 2 6
Frequency 22096000 Hz 31296000 Hz 25296000 Hz 38596000 Hz
Ranging Service ID 88 88 88 88
Symbol Rate 2.560 Msym/sec 2.560 Msym/sec 2.560 Msym/sec 2.560 Msym/sec
Power Level 39 dBmV 40 dBmV 39 dBmV 41 dBmV
Upstream Modulation [3] QPSK
[3] 16QAM
[2] 64QAM
[3] QPSK
[3] 16QAM
[2] 64QAM
[3] QPSK
[3] 16QAM
[2] 64QAM
[3] QPSK
[3] 16QAM
[2] 64QAM
Ranging Status Success Success Success Success
Signal Stats (Codewords) Bonding Channel Value
Channel ID 1 2 3 4
Total Unerrored Codewords 3890784040 3888907090 3888907026 3888907254
Total Correctable Codewords 52 53 31 68
Total Uncorrectable Codewords 1373 1407 1396 1414 |
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| Oddly, I tested around 8 p.m. EST today, and my speed tests were pretty good (24-26 Mb/s). But it's pretty bad starting around 9:15 p.m. (maybe earlier) to 9:30 p.m. onwards.
Out of curiosity is there any reason to believe this situation will improve for me after the switch to aggregated? |
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| And at midnight . . .
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raphaeldPremium
join:2011-03-20
Scarborough, ON | must be nice...
past 4am. 28/1 power... |
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raphaeldPremium
join:2011-03-20
Scarborough, ON | reply to Webslingerac
er double post. sorry... |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | reply to raphaeld
said by raphaeld:must be nice...
[att=1]
past 4am. 28/1 power...
Something else is wrong.. At 4 am traffic on the network is at lowest...
--
Marc - CEO/TekSavvy |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | reply to Webslingerac
FYI.. McNicoll POI has five gig links with only 3.3 gig at peak going through it. There's a ton of extra capacity on it.
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Marc - CEO/TekSavvy |
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| reply to raphaeld
said by raphaeld:must be nice...
[att=1]
past 4am. 28/1 power...
Sorry to hear about this. Please feel free to message us in the direct forum » TekSavvy Direct to troubleshoot this as there could be an underlying issue.
Thanks!
Liz
--
TSI Elizabeth (Social Media & E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )
"Not all those who wander are lost."
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| reply to TSI Marc
said by TSI Marc:FYI.. McNicoll POI has five gig links with only 3.3 gig at peak going through it. There's a ton of extra capacity on it.
Well, then there's a congestion issue on my node starting around 9:15 p.m. EST. Is there any way to get Rogers to look into it?
The other question I have is if there's a congestion issue on the node the switch to aggregated won't improve that situation, right? |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | It probably won't. But let's try to make sure that that's what it actually is...
Do you have a D3 modem?
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Marc - CEO/TekSavvy |
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Reviews:
·TekSavvy Cable
·Rogers Hi-Speed
| said by TSI Marc:It probably won't. But let's try to make sure that that's what it actually is...
Do you have a D3 modem?
A bit upthread he posted 4X4 bonded signal stats so I think he must have one. This is a weird one...at 4AM there shouldn't be any node congestion either. |
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 TSI GabePremium,VIP
join:2007-01-03
Chatham, ON
kudos:2 | Honestly it looks like your speed profile is set wrong. At 4AM, there's no way there is congestion anywhere. |
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2 edits | reply to TSI Marc
said by TSI Marc:It probably won't. But let's try to make sure that that's what it actually is...
Do you have a D3 modem?
Yes
Model Name: SB6120
Vendor Name: Motorola
Firmware Name: SB_KOMODO-1.0.6.1-SCM00-NOSH
Boot Version: PSPU-Boot 1.0.0.4m1
Hardware Version: 3.0
Serial Number: 31xxxxxxxxxxxxxxxxxxxx
Firmware Build Time: May 12 2011 15:15:14
By the way, raphaeld is likely on a different node than I am. Past midnight, I'm not seeing issues. I'm only seeing problems around 9 p.m. (possibly at 8:30 onwards . . . but I typically test a bit after 9 p.m. EST) until a few hours later (after midnight, it's pretty sweet on weekdays). |
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2 edits | And it's fine at 12:13 p.m. EST on a weekday (but it's not fine around 9:30 p.m. EST--and probably not fine around 9 p.m. EST either)
Part of a typical tracert out to google.com
1 10 ms 9 ms 11 ms 10.126.167.1
2 11 ms 13 ms 14 ms 24.156.149.133
3 9 ms 9 ms 9 ms mcnicoll1.cable.teksavvy.com [24.246.55.122]
4 15 ms 11 ms 13 ms 24-52-255-41.cable.teksavvy.com [24.52.255.41]
Downstream Bonding Channel Value
Channel ID 1 2 3 4
Frequency 591000000 Hz 597000000 Hz 603000000 Hz 609000000 Hz
Signal to Noise Ratio 36 dB 37 dB 37 dB 37 dB
Downstream Modulation QAM256 QAM256 QAM256 QAM256
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
-1 dBmV -2 dBmV -2 dBmV -2 dBmV
Upstream Bonding Channel Value
Channel ID 5 1 2 6
Frequency 22096000 Hz 31296000 Hz 25296000 Hz 38596000 Hz
Ranging Service ID 88 88 88 88
Symbol Rate 2.560 Msym/sec 2.560 Msym/sec 2.560 Msym/sec 2.560 Msym/sec
Power Level 39 dBmV 40 dBmV 39 dBmV 41 dBmV
Upstream Modulation [3] QPSK
[3] 16QAM
[2] 64QAM
[3] QPSK
[3] 16QAM
[2] 64QAM
[3] QPSK
[3] 16QAM
[2] 64QAM
[3] QPSK
[3] 16QAM
[2] 64QAM
Ranging Status Success Success Success Success
Signal Stats (Codewords) Bonding Channel Value
Channel ID 1 2 3 4
Total Unerrored Codewords 6307268257 6305391300 6305391241 6305391478
Total Correctable Codewords 69 77 50 78
Total Uncorrectable Codewords 1373 1407 1396 1414 |
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