dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
5634
share rss forum feed

LiLGh0st

join:2011-01-06
Scarborough, ON
reply to TwiztedZero

Re: Time for a stop sell on McNicoll POI?

Well, my friends who live in my neighborhood who I've recommended Teksavvy too, seems to report slow services as well.

Webslingerac

join:2004-05-01
canada
reply to TSI Marc
said by TSI Marc:

I hear ya. I'm trying to nail down a timeline but 1-3 weeks is my best guess right now. We have physical assignments for the new 10 gig link. So it's close.




Sticking around with Teksavvy right now is a pretty painful decision on the McNicoll POI at the moment.

28/1
SB6120

I'm not sure how much more of this I can take during prime time.


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
Expecting an upgrade tomorrow morning. Lets see if that solves it.
--
Marc - CEO/TekSavvy

MrMazda86

join:2013-01-29
Kitchener, ON
reply to Webslingerac
Just in case things should go wrong and things don't go as planned, I've found a nifty little guide to help people through the troubles of no internet. This should get you started.


Jayar

join:2005-01-16
Reviews:
·TekSavvy Cable
reply to TSI Marc
said by TSI Marc:

Expecting an upgrade tomorrow morning. Lets see if that solves it.

»www.youtube.com/watch?v=8IIrf_JSuQk

Webslingerac

join:2004-05-01
canada
reply to MrMazda86
said by MrMazda86:

Just in case things should go wrong and things don't go as planned, I've found a nifty little guide to help people through the troubles of no internet. This should get you started.

Sorry, internet's too slow. Can't load picture.

Webslingerac

join:2004-05-01
canada

1 edit
Better than last night, but this is still worse than when I originally posted:




and




Downstream Bonding Channel Value
Channel ID 1 2 3 4
Frequency 591000000 Hz 597000000 Hz 603000000 Hz 609000000 Hz
Signal to Noise Ratio 36 dB 37 dB 37 dB 37 dB
Downstream Modulation QAM256 QAM256 QAM256 QAM256
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
-1 dBmV -2 dBmV -2 dBmV -2 dBmV

Upstream Bonding Channel Value
Channel ID 5 1 2 6
Frequency 22096000 Hz 31296000 Hz 25296000 Hz 38596000 Hz
Ranging Service ID 88 88 88 88
Symbol Rate 2.560 Msym/sec 2.560 Msym/sec 2.560 Msym/sec 2.560 Msym/sec
Power Level 39 dBmV 40 dBmV 39 dBmV 41 dBmV
Upstream Modulation [3] QPSK
[3] 16QAM
[2] 64QAM
[3] QPSK
[3] 16QAM
[2] 64QAM
[3] QPSK
[3] 16QAM
[2] 64QAM
[3] QPSK
[3] 16QAM
[2] 64QAM

Ranging Status Success Success Success Success

Signal Stats (Codewords) Bonding Channel Value
Channel ID 1 2 3 4
Total Unerrored Codewords 3890784040 3888907090 3888907026 3888907254
Total Correctable Codewords 52 53 31 68
Total Uncorrectable Codewords 1373 1407 1396 1414

Webslingerac

join:2004-05-01
canada
Oddly, I tested around 8 p.m. EST today, and my speed tests were pretty good (24-26 Mb/s). But it's pretty bad starting around 9:15 p.m. (maybe earlier) to 9:30 p.m. onwards.

Out of curiosity is there any reason to believe this situation will improve for me after the switch to aggregated?

Webslingerac

join:2004-05-01
canada
And at midnight . . .



raphaeld
Premium
join:2011-03-20
Scarborough, ON
must be nice...




past 4am. 28/1 power...

raphaeld
Premium
join:2011-03-20
Scarborough, ON
reply to Webslingerac
er double post. sorry...


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
reply to raphaeld
said by raphaeld:

must be nice...

[att=1]

past 4am. 28/1 power...

Something else is wrong.. At 4 am traffic on the network is at lowest...
--
Marc - CEO/TekSavvy


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
reply to Webslingerac
FYI.. McNicoll POI has five gig links with only 3.3 gig at peak going through it. There's a ton of extra capacity on it.
--
Marc - CEO/TekSavvy


TSILiz
Premium
join:2012-08-20
kudos:6
reply to raphaeld
said by raphaeld:

must be nice...

[att=1]

past 4am. 28/1 power...

Sorry to hear about this. Please feel free to message us in the direct forum »TekSavvy Direct to troubleshoot this as there could be an underlying issue.

Thanks!
Liz
--
TSI Elizabeth (Social Media & E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

"Not all those who wander are lost."

Webslingerac

join:2004-05-01
canada
reply to TSI Marc
said by TSI Marc:

FYI.. McNicoll POI has five gig links with only 3.3 gig at peak going through it. There's a ton of extra capacity on it.

Well, then there's a congestion issue on my node starting around 9:15 p.m. EST. Is there any way to get Rogers to look into it?

The other question I have is if there's a congestion issue on the node the switch to aggregated won't improve that situation, right?


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
It probably won't. But let's try to make sure that that's what it actually is...

Do you have a D3 modem?
--
Marc - CEO/TekSavvy

The Mongoose

join:2010-01-05
Toronto, ON
said by TSI Marc:

It probably won't. But let's try to make sure that that's what it actually is...

Do you have a D3 modem?

A bit upthread he posted 4X4 bonded signal stats so I think he must have one. This is a weird one...at 4AM there shouldn't be any node congestion either.


TSI Gabe
Router of Packets
Premium,VIP
join:2007-01-03
Gatineau, QC
kudos:7
Honestly it looks like your speed profile is set wrong. At 4AM, there's no way there is congestion anywhere.

Webslingerac

join:2004-05-01
canada

2 edits
reply to TSI Marc
said by TSI Marc:

It probably won't. But let's try to make sure that that's what it actually is...

Do you have a D3 modem?

Yes

Model Name: SB6120
Vendor Name: Motorola
Firmware Name: SB_KOMODO-1.0.6.1-SCM00-NOSH
Boot Version: PSPU-Boot 1.0.0.4m1
Hardware Version: 3.0
Serial Number: 31xxxxxxxxxxxxxxxxxxxx
Firmware Build Time: May 12 2011 15:15:14

By the way, raphaeld is likely on a different node than I am. Past midnight, I'm not seeing issues. I'm only seeing problems around 9 p.m. (possibly at 8:30 onwards . . . but I typically test a bit after 9 p.m. EST) until a few hours later (after midnight, it's pretty sweet on weekdays).

Webslingerac

join:2004-05-01
canada

2 edits
And it's fine at 12:13 p.m. EST on a weekday (but it's not fine around 9:30 p.m. EST--and probably not fine around 9 p.m. EST either)




Part of a typical tracert out to google.com

1 10 ms 9 ms 11 ms 10.126.167.1
2 11 ms 13 ms 14 ms 24.156.149.133
3 9 ms 9 ms 9 ms mcnicoll1.cable.teksavvy.com [24.246.55.122]
4 15 ms 11 ms 13 ms 24-52-255-41.cable.teksavvy.com [24.52.255.41]

Downstream Bonding Channel Value
Channel ID 1 2 3 4
Frequency 591000000 Hz 597000000 Hz 603000000 Hz 609000000 Hz
Signal to Noise Ratio 36 dB 37 dB 37 dB 37 dB
Downstream Modulation QAM256 QAM256 QAM256 QAM256
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
-1 dBmV -2 dBmV -2 dBmV -2 dBmV

Upstream Bonding Channel Value
Channel ID 5 1 2 6
Frequency 22096000 Hz 31296000 Hz 25296000 Hz 38596000 Hz
Ranging Service ID 88 88 88 88
Symbol Rate 2.560 Msym/sec 2.560 Msym/sec 2.560 Msym/sec 2.560 Msym/sec
Power Level 39 dBmV 40 dBmV 39 dBmV 41 dBmV
Upstream Modulation [3] QPSK
[3] 16QAM
[2] 64QAM
[3] QPSK
[3] 16QAM
[2] 64QAM
[3] QPSK
[3] 16QAM
[2] 64QAM
[3] QPSK
[3] 16QAM
[2] 64QAM

Ranging Status Success Success Success Success

Signal Stats (Codewords) Bonding Channel Value
Channel ID 1 2 3 4
Total Unerrored Codewords 6307268257 6305391300 6305391241 6305391478
Total Correctable Codewords 69 77 50 78
Total Uncorrectable Codewords 1373 1407 1396 1414

A A

join:2013-02-14
reply to Webslingerac
4:15pm
on 18/0.5


Webslingerac

join:2004-05-01
canada



Still pretty good at 6:47 p.m. EST.

We'll see what happens around 9:30 p.m. EST, when congestion is typically bad.


SimGuy

join:2002-01-06
Toronto, ON
reply to Webslingerac
Yay - Salem POI :X

28/1 Cable.




Webslingerac

join:2004-05-01
canada

1 edit
reply to Webslingerac



9:30 p.m. EST

Yeah, Marc this isn't good. Honestly, if you were a 28/1 customer, I don't think you'd be happy with this either.

If you believe this is node congestion, please ask Rogers to do something. Thank you

koreyb
Open the Canadian Market NOW

join:2005-01-08
East York, ON
Reviews:
·VMedia
·Rogers Hi-Speed
said by Webslingerac:

[att=1]

9:30 p.m. EST

Yeah, Marc this isn't good. Honestly, if you were a 28/1 customer, I don't think you'd be happy with this either.

If you believe this is node congestion, please ask Rogers to do something. Thank you

IF you have a D3 modem, TSI can ask, but node congestion will effect both rogers and TSI customers, but it's doubtful they will do anything with it at 15mb for any speed level, for node congestion as it involves a bit of major network splitting. I would almost try a factory reset on your modem, to try and get different channels.

Webslingerac

join:2004-05-01
canada

2 edits
Well, granted, it's about an hour later, but I seem to be getting far better results from the St. Catherines speedtest server right now than Teksavvy's.




I'll try downloading a large game from Steam and see what happens. But really, it's better for me to test at 9:30 p.m.

And by the way, I did reset my modem.

I'm getting about 3.0-3.1 MB/s, which isn't bad, but it's not 9:30 p.m. anymore. It's 11:00 p.m.

I suppose if I'm inconvenienced for 1.5 hrs every night that's not too bad, I guess, but with more and more subscribers from Rogers and Teksavvy, I can't see this situation improving.

A A

join:2013-02-14
reply to Webslingerac
6:30pm on 18/.5



Webslingerac

join:2004-05-01
canada

4 edits
said by A A:

6:30pm on 18/.5

Yeah, the problem doesn't start happening until around 9:30 p.m.

6:30 is always fine; testing at 6:30 is meaningless.

Try testing between 9:30p.m. and 10:30 p.m.

This is like clockwork here every night after 9:15 p.m. (until about 11 p.m. - 12 a.m. when the congestion slowly dissipates):

Teksavvy:


Nexicom:


Beanfield:




I'm not sure where the problem is occurring, but this is congestion. And I just started downloading files from other servers, and I'm seeing poor download speeds as well right now. So with 28/1 service (SB6120 D3 modem), I'm getting pretty frustrated.

If Teksavvy doesn't want to go to bat over this, then, as much as I hate doing it, I'll start looking elsewhere. My neighbour (Rogers customer) claims he isn't having problems (but I haven't invited myself in to double check at 9:30 p.m. either).

Marc says there's a ton of extra capacity on McNicoll, but something is clearly wrong here after 9:15 p.m. until about 11 p.m. at least on weekdays.

I have no doubts that my problem (an hour or two of inconvenience) each night is minor compared to other people's connection issues, but it's beginning to get frustrating.

bdoyledimou

join:2002-08-20
Markham, ON
hey man, i am right there with you -- after 1.5 years of paying full price for half speeds, then finally getting the upgrade in October, to be whacked like this again, only 4 months later is pretty frustrating -- especially with all the other (non speed related)issues Teksavvy is experiencing lately this isn't good for me -- this is supposed to be 28/1




Cable Signal Details

Forward Path:
Channel Frequency Power SNR BER Modulation
1 663.0 MHz -0.6 dBmV 38.2 dB 0.000 % 256 QAM
2 615.0 MHz -0.9 dBmV 38.2 dB 0.000 % 256 QAM
3 621.0 MHz -0.6 dBmV 38.2 dB 0.000 % 256 QAM
4 633.0 MHz -0.2 dBmV 38.2 dB 0.000 % 256 QAM
5 639.0 MHz -0.1 dBmV 38.2 dB 0.000 % 256 QAM
6 645.0 MHz -0.1 dBmV 38.2 dB 0.000 % 256 QAM
7 651.0 MHz -0.4 dBmV 38.2 dB 0.000 % 256 QAM
8 657.0 MHz -0.6 dBmV 37.9 dB 0.001 % 256 QAM

Return Path:
Channel ID Frequency Power Modulation
7 22.1 MHz 46.0 dBmV 16 QAM
3 31.3 MHz 46.0 dBmV 16 QAM
4 25.3 MHz 46.0 dBmV 16 QAM
8 38.6 MHz 46.5 dBmV 16 QAM

Webslingerac

join:2004-05-01
canada
At 9:46 p.m. on a Sunday

Teksavvy:


Nexicom:


Beanfield: